Sarah ONeil
Phoenix,United States
Summary
Experienced training professional with a motivational style and positive attitude. Adept at engaging new employees with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.
Overview
5
5
years of professional experience
Work History
Lodge Trainer
Sun Valley Resort
2023.11 - Current
- Enhanced guest satisfaction by providing exceptional hospitality training to hotel staff.
- Developed comprehensive training programs for improved staff performance and increased guest retention rates.
- Cross trained new employees in various front of the house positions including Front Desk, Concierge and Bell Service.
- Conducted regular employee evaluations, identifying areas of improvement and offering constructive feedback.
- Created customized learning materials to address specific needs of individual staff members.
- Mentored new hires and provided ongoing support, ensuring successful integration into workplace environment.
- Collaborated with management to develop targeted training initiatives for optimal results.
- Maintained up-to-date knowledge of industry trends and best practices to ensure delivery of current and relevant information during training sessions.
- Conducted weekly safety meetings for up to 30 staff members
Concierge
Sun Valley Resort
2023.02 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Managed over 30 guest requests daily
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Contributed a positive work environment by maintaining a professional demeanor at all times.
- Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
- Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
Front Desk Agent
Sun Valley Resort
2022.06 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Substitute Teacher, K-12
ESS
2020.03 - 2022.11
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Assisted in developing IEPs for special needs students, ensuring appropriate accommodations were provided to support their learning goals.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Created daily and weekly lesson plans.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Travel Specialist
Friendly Planet Travel
2019.02 - 2020.08
- PrDeveloped strong relationships with clients, leading to repeat business and positive referrals.
- Stayed current on industry trends and destination updates, ensuring accurate and relevant information for clients.
- Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
- Resolved customer issues promptly and professionally, maintaining high levels of satisfaction and loyalty.
- Conducted thorough research on destinations, accommodations, transportation options, and activities to provide well-informed advice to clients.
- Provided every customer top-notch personal service to boost sales
- Managed over 50 customers per day in a call center environment
Education
Bachelor of Arts -
Wesley College
Dover, DE05.2005
Skills
- Customer Service
- Training and mentoring
- Property Management Systems
- Motivational Techniques
- Employee Coaching
- Exceptional communication
- Leadership Development
- Program Monitoring and Tracking
- Job Skill Building
- Travel Coordination
- Extensive knowledge of Opera Cloud
- Extensive knowledge of Microsoft Office
Timeline
Lodge Trainer
Sun Valley Resort
2023.11 - Current
Concierge
Sun Valley Resort
2023.02 - Current
Front Desk Agent
Sun Valley Resort
2022.06 - Current
Substitute Teacher, K-12
ESS
2020.03 - 2022.11
Travel Specialist
Friendly Planet Travel
2019.02 - 2020.08
Bachelor of Arts -
Wesley College
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