Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Orlando

Gulf Breeze,FL

Summary

Accomplished Store Manager with a proven track record at Circle K. Leveraged strategic thinking and risk management to drive revenue growth and enhance customer satisfaction. Excelled in coaching teams towards peak performance, demonstrating significant proficiency in cash management and fostering collaborative environments.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

1
1
Certification
25
25
years of professional experience

Work History

Store Manager

Circle K
09.2022 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Line Manager

Meijer
Cadillac , Mi
08.2000 - 07.2021
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Utilized data analysis tools to identify and resolve production issues.
  • Trained in and implemented emergency response procedures to protect team members and property.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Managed internal operational standards and productivity targets.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Monitored team budgets to keep projects on task and avoid waste.

Education

Diploma - General

Coleman Hight School
Coleman, MI

Skills

  • Strategic thinker
  • Risk management
  • Cash management
  • Store operations oversight
  • Team leadership and coaching
  • Customer service management
  • Operational efficiency

Certification

Food safety certified

Timeline

Store Manager

Circle K
09.2022 - Current

Line Manager

Meijer
08.2000 - 07.2021

Diploma - General

Coleman Hight School

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Sarah Orlando