Sarah Ortiz
Colorado Springs,CO
Summary
Detail-oriented Specialist with over 17 years of experience providing dedicated clerical assistance. An analytical problem-solver with excellent customer service relations aptitude and relationship-building skills. Organized to handle a high-intensity workload. Prepared to apply enthusiasm, empathy and expertise to a new position.
Overview
22
22
years of professional experience
Work History
Specialist - Probate Registrar
El Paso County District Court - State Of Colorado
04.2011 - Current
- Reviewed and supervised all decedent's estate and trust matters for one of the highest volume probate divisions in the state.
- Assisted self-represented litigants and attorneys in effective and efficient processing of probate court cases, while educating them on court rules, policies, and procedures, to ensure that probate cases are handled properly and expeditiously.
- Reviewed new estate filings for accuracy and checked for completion prior to processing.
- Researched case law and legal documents to support judicial decisions.
- Cataloged and maintained lodged and deposited wills.
- Provided instruction and guidance to judicial officer regarding estate and trust matters.
- Compiled and prepared division stats regarding new case filings to assist with staffing needs.
Court Judicial Assistant
El Paso County Combined Courts
06.2006 - 04.2011
- Maintained court dockets and updated disposition of cases after court hearings.
- Prepared court orders for signature by judicial officer.
- Provided assistance to self-represented litigants, attorneys and court personnel in courtroom.
- Scheduled hearings, meetings and other events to support seamless operations.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Reviewed court documents to process motions and other pleadings.
- Examined legal documents submitted to the court for adherence to laws and court procedures.
- Responded to in-person, email, and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Managed administrative duties such as scanning, cataloging, filing documents, and tracking case statuses.
Guest Services Representative/Assistant Supervisor
Macerich Company - The Citadel Mall
10.2003 - 06.2006
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with retail stores to meet guest needs and provide best possible experience.
- Sold gift certificates/gift cards and processed guest payments.
- Assisted mall guests with directions, stroller and wheelchair rentals and gift wrapping.
- Compiled and maintained list of retail store employment information for public inquiry.
- Trained junior team members in customer service strategies and property policies.
- Worked as liaison between mall management and store lessees.
- Created weekly work schedules for staff of 7.
Department Manager
Family Christian Bookstore
08.2001 - 10.2003
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Used in-store system to locate inventory and place special orders for customers.
Education
No Degree - Art
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Widefield High School
Colorado Springs, CO05.2002
Skills
- Judicial Procedures
- Customer Satisfaction
- Data Collection and Entry
- Professional Correspondence
- Case File Management
- Public Service
- Analytical Thinking
- Attention to Detail
Timeline
Specialist - Probate Registrar
El Paso County District Court - State Of Colorado
04.2011 - Current
Court Judicial Assistant
El Paso County Combined Courts
06.2006 - 04.2011
Guest Services Representative/Assistant Supervisor
Macerich Company - The Citadel Mall
10.2003 - 06.2006
Department Manager
Family Christian Bookstore
08.2001 - 10.2003
No Degree - Art
Pikes Peak Community College
High School Diploma -
Widefield High School
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