Sarah Ortiz
Bronx,NY
Summary
Proven leader and customer service expert from roles at Home Depot and Pathmark Supermarket, I excel in customer assistance and cash management, ensuring over 95% accuracy in transactions. Skilled in fostering customer loyalty and maintaining efficient, safe work environments, I bring both hard and soft skills to elevate team performance and customer satisfaction.
Knowledgeable Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy.
Overview
18
18
years of professional experience
Work History
Cashier
Home Depot
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Supervisor
Total Cleaning Solutions
04.2016 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Coordinated, directed and monitored cleaning staff in Type and Type duties by use of manual and electrically powered tools and equipment.
- Maintained a safe working environment by enforcing compliance with safety regulations and ensuring proper usage of equipment.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Cashier/front and Supervisor
Pathmark Supermarket
07.2006 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
General Diploma -
Blake High School
Tampa, Florida05.2003
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Hospitality and accommodation
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Home Depot
11.2023 - Current
Supervisor
Total Cleaning Solutions
04.2016 - 09.2022
Cashier/front and Supervisor
Pathmark Supermarket
07.2006 - 09.2012
General Diploma -
Blake High School
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