SARAH OSBORNE
Delaware ,OH
Summary
Experienced A&P Technician and training instructor with a solid foundation in aircraft maintenance, research and course design. Demonstrated ability to develop comprehensive training solutions that align with FAA regulations, improve operational efficiency, and foster cross-functional collaboration, ultimately enhancing workforce readiness and safety standards.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Senior Maintenance Training Instructor
NETJETS
Columbus, OH
01.2025 - Current
- Lead the development, delivery, and continuous improvement of technical training programs supporting maintenance personnel, Maintenance Controllers, supervisors, managers, repair stations, and external maintenance providers. Partner with operational leadership, SMEs, Safety, and Quality Assurance teams to ensure training remains technically accurate, standardized, compliant, and aligned with organizational objectives.
- Developed and implemented the Maintenance Control Center (MCC) New Hire Training Program, establishing a standardized onboarding process.
- Created and delivered training programs for MCC Shift Supervisors and Fleet Tactical Managers.
- Coordinated cross-functional training initiatives with operational departments supporting MCC functions.
- Led comprehensive review and revision of AWR Program materials, processes, and documentation to enhance effectiveness.
- Developed Standard Operating Procedures (SOPs) to ensure consistency and bolster program effectiveness.
- Developed Job Task Outlines (JTOs) to standardize qualification requirements, training expectations, and employee development.
- Designed and delivered recurrent training programs supporting workforce competency and regulatory compliance.
- Delivered classroom, virtual, and hands-on technical instruction to hundreds of employees and contractors, enhancing operational readiness.
- Consistently received positive learner feedback and successfully supported workforce development initiatives.
- Conducted hands-on Engine Run & Taxi (ERT) training to enhance operational safety and efficiency.
- Facilitated Train-the-Trainer sessions for Engine Run & Taxi (ERT) to prepare instructors for effective training delivery.
- Provided De-Ice training to personnel, focusing on techniques and safety measures for aircraft preparation.
- Delivered training on forklift operation for employees to enhance workplace safety and productivity.
- Instructed on Mobile Elevating Work Platform (MEWP) operations to promote safety and compliance among operators.
- Certified 1A, 1B, 3A, 3B, A92.2 and Telehandler lift Instructor
Crew Chief
AMERICAN EAGLE AIRLINES
Columbus, OH
04.2011 - 02.2015
- Provided maintenance control support for aircraft under FAR Part 121 regulations.
- Served as primary liaison among maintenance technicians, vendors, engineering, and operational leadership.
- Conducted pre-flight checks to ensure equipment readiness.
- Supervised crew of 6-12 personnel across five fleets while towing and chocking aircraft.
- Oversaw troubleshooting processes and scheduled inspections to ensure operational readiness.
- Delegated maintenance tasks to technicians and reviewed work for quality assurance.
- Facilitated problem-solving during operational disruptions to minimize delays.
- Reviewed aircraft logbooks and maintenance software for compliance with regulatory requirements.
Helicopter Mechanic / Crew Chief
UNITED STATES MARINE CORPS
New River , NC
02.2001 - 02.2006
- Maintained Boeing CH-46 Sea Knight helicopters, ensuring mission readiness for military flight operations.
- Conducted thorough troubleshooting, repairs, and inspections on aircraft systems.
- Performed phase inspections and powerplant maintenance to uphold airworthiness.
- Removed and installed engines, rotor systems, accessories, and flight controls efficiently.
- Executed rotor blade track and balance procedures to enhance flight performance.
- Diagnosed mechanical malfunctions and component failures with technical manuals and tools.
- Led corrosion prevention initiatives, significantly improving aircraft longevity and reliability.
- Trained junior mechanics on safety procedures and equipment handling.
Education
Associate of Applied Science - Aviation Maintenance Technician
Columbus State Community College
Columbus, OH09-2010
Bachelor of Science - Applied Management
Franklin University
Columbus, OHSkills
- Training program management
- Curriculum development
- Instructor-Led Training
- Recurrent & New Hire Training
- Training Standardization
- Leadership Development
- Workforce development
- Subject matter expertise
- Aircraft Maintenance Operations
- Maintenance systems expertise
- Regulatory compliance expertise
- Airworthiness programs
- Root Cause Analysis
- Aircraft Systems Troubleshooting
- Maintenance Documentation
- Microsoft Office proficiency
Certification
- FAA Airframe & Powerplant (A&P) Certificate, Certificate #3533156, Engine Run & Taxi (ERT) Instructor, Engine Run & Taxi Train-the-Trainer Instructor, Aircraft De-Ice Instructor, Forklift Instructor, Mobile Elevating Work Platform (MEWP) Instructor, Class 7 Telehandler Instructor
Timeline
Senior Maintenance Training Instructor
NETJETS
01.2025 - Current
Crew Chief
AMERICAN EAGLE AIRLINES
04.2011 - 02.2015
Helicopter Mechanic / Crew Chief
UNITED STATES MARINE CORPS
02.2001 - 02.2006
Associate of Applied Science - Aviation Maintenance Technician
Columbus State Community College
Bachelor of Science - Applied Management
Franklin University