Summary
Overview
Work History
Education
Skills
Timeline
Intern

Sarah Osgood

Lakeland,FL

Summary

Empathic Customer Care Worker recognized for superior service and commitment to client comfort and mental well-being. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Eager and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

2
2
years of professional experience

Work History

House and Pet Sitter

Myself
Lakeland, FL
07.2021 - Current
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Communicated with homeowner via phone or text.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Brought in mail and newspaper to maintain appearance of activity at client residence.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Answered telephone and doorbell, took messages and relayed information to owner.
  • Collected, forwarded or signed for mail, packages or home services.
  • Monitored digital security cameras for personal residential properties.

Family Babysitter

Myself
Lakeland, FL
08.2020 - Current
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Helped children learn how to complete small chores appropriate for age level.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Fostered close relationships with children by discussing school, friends and hobbies.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six months to sixth grade.

Receptionist

Lee Spa Nails
Lakeland, FL
11.2019 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed over 30 customer calls per day
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.

Education

Mckeel Academy of Technology
Lakeland, FL

Skills

  • Childcare experience
  • Staff collaboration
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Problem-Solving
  • Verbal and Written Communication
  • Microsoft Word
  • Relationship Building
  • Scheduling and Calendar Management
  • Customer Service-Oriented

Timeline

House and Pet Sitter

Myself
07.2021 - Current

Family Babysitter

Myself
08.2020 - Current

Receptionist

Lee Spa Nails
11.2019 - 01.2020

Mckeel Academy of Technology

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Sarah Osgood