Sarah Outlaw
Gap Mills,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
9
9
years of professional experience
Work History
Co General Manager
wendpark llc
Ronceverte, WV
01.2019 - 11.2023
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Crew Trainer
McDonald's
Ronceverte, WV
01.2017 - 12.2018
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Managed daily operations of the training department, including scheduling classes and designing materials.
- Maintained up-to-date records of all employees' training progress and certification status.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
- Administered tests at the end of each module to evaluate understanding of topics covered.
- Analyzed results from post-training surveys to determine effectiveness of instruction methods.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Documented performance, safety and customer service needs to improve operations.
- Kept training materials updated with regulatory, procedural or policy changes.
Shift Supervisor
McDonald's
North Chesterfield, VA
02.2015 - 07.2016
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with management to plan special events or promotions.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Identified areas of improvement within the department and implemented necessary changes.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
Education
High School Diploma -
Meadowbrook High School
Richmond, VA06.1999
Some College (No Degree) - Business Administration And Management
Everest University Online - Tampa
Seffner, FLSkills
- Project Management
- Expense Control
- Staff Supervision
- Supply Chain Management
- Customer Relationship Management
- Quality Management
- Loss Prevention
- Customer Retention
- Business Administration
- Schedule Management
- Account Management
- Sales
- Strategy
- Data Review
- Customer Relations
- Staff Training
- Team Training and Development
- Staff-Retention Programs
- Verbal and Written Communication
- Employee Development
- Performance Improvement
- Operations Management
- Staff Development
- Cross-Cultural Communications
- Training and Coaching
- Inventory Control
- Training and Development
- Leadership and Team Building
- Product Costing
- Budget Analysis
- Time Management
- Top Talent Recruiting, Hiring, and Retention
- Budgeting and Cost Control
- Purchasing
- Facility Management
- Change Implementation
- Customer Experiences
- Team Player
- Team Leadership
References
References available upon request.
Timeline
Co General Manager
wendpark llc
01.2019 - 11.2023
Crew Trainer
McDonald's
01.2017 - 12.2018
Shift Supervisor
McDonald's
02.2015 - 07.2016
High School Diploma -
Meadowbrook High School
Some College (No Degree) - Business Administration And Management
Everest University Online - Tampa
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