Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Owens

Whittier,NC

Summary

Hardworking Chocolatier stands for long periods of time and works flexible schedule. Sound knowledge of culinary decorating tools and candy making. many years of experience designing and preparing variety of chocolate confectionery products. Experienced Chocolatier with strong work ethic and go-getter attitude. Skilled at performing opening and closing duties and restocking inventory and display cases. Experienced putting together gift baskets to meet customer demand. Extensive extensive background in catering and hospitality industry. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Chocolatier

Heavenly Fudge
Bryson City , North Carolina
08.2023 - Current
  • Creating various types of candy as a Chocolatier.
  • Working with the public
  • Created and fulfilled customer orders

  • Designed attractive displays for store shelves that showcased featured items effectively.
  • Kept records of production processes including recipes used and time spent creating each item.
  • Created innovative flavors using fresh ingredients such as nuts, fruits, spices, and herbs.
  • Utilized various tools and equipment including molds, dipping forks, scales.
  • Assisted in packaging and labeling finished products for sale or shipping purposes.
  • Managed customer orders efficiently to meet deadlines and maintain customer satisfaction.
  • Trained new employees on proper techniques for making truffles, bonbons, bars.
  • Developed and tested new recipes for gourmet chocolates.
  • Maintained a clean and organized work area to ensure food safety standards were met.
  • Followed all health codes and regulations while producing chocolates.
  • Contributed to positive work environment for all staff members through active listening and effective communication.

Reservation Agent

Emerald Beach Properties
Panama City Beach, FL
09.2020 - 08.2022
  • Generated reports on occupancy rates, cancellations, and no-shows.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Offered personalized recommendations based on guest preferences.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Followed up with customers after their stay to ensure satisfaction and address any issues.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
  • Processed customer payments for reservations over the phone.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Researched and resolved customer issues.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Built and maintained productive relationships with employees.
  • Took reservations from patrons by phone or online.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Housekeeper

Emerald Beach Properties
Panama City Beach, FL
09.2020 - 08.2022
  • Disinfected telephones, light switches and other frequently touched objects.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Followed safety procedures when handling hazardous materials.
  • Provided information about hotel services upon request from guests.
  • Responded to requests from guests regarding housekeeping needs.
  • Organized closets with hangers for guests' clothing items.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Laundered sheets and removed stains to restore linens to pristine condition.

Education

Florida Virtual
Panama City Beach, FL

Skills

  • Catering experience
  • Chocolate cream application
  • Packaging
  • Food Safety Regulations
  • Kitchen closing procedures
  • Recipe Development

Timeline

Chocolatier

Heavenly Fudge
08.2023 - Current

Reservation Agent

Emerald Beach Properties
09.2020 - 08.2022

Housekeeper

Emerald Beach Properties
09.2020 - 08.2022

Florida Virtual

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Sarah Owens