Sarah Oyen

Motivated and adaptable professional demonstrating exceptional communication skills, relationship building, and collaborating with cross functional teams. Accountable leader with ability to work independently, produce effective process improvements, and bring projects from concept to completion. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

• On time delivery of quality and compliance reporting, based on government program requirements. On time delivery of 100%.
• Development of educational materials for software updates for Go Live implementation in 2021.
• Experience with Microsoft Suite, Teams, Finance and Operations. Used daily.
• Experience with ServiceNow System for Epic frontline user support and Epic applications. Used daily between 2019 and 2020.
• Lean project implementation to reduce travel and waste: Project reducing steps for 3 departments during patient care delivery. Steps reduced by 40%.
• Successful change initiatives based on root cause analysis, process mapping, and improvement activities. Reduced wait time for prior authorization by 5 hours per transaction.
• Managing Sprint backlogs (2 wks) and workflow activities for production teams utilizing Scrum and Kanban methodology (Agile). Backlogs utilized daily.
• Documentation improvement project resulting in 23% increased accuracy in cost reporting.
• Communicate and collaborate directly with vendors, cross-functional teams, and executive leadership to meet organizational goals.
• Continuous abstraction of quality data and performance monitoring to present to stakeholders. Completed development of quality date with reporting team for 1 production report, 1 time utilization report, and 3 healthcare quality reports.
• Summarizing and communicating information from government sources and quality improvement organizations to leadership and team members. Completed quarterly.