Sarah Oyetoro
Hampton,GA
Summary
Experienced professional with 7+ years of expertise in providing outstanding customer service and proficient in administrative, organizational, and virtual support in fast-paced settings. Skilled in MS Office, G Suite, Asana, and Slack, with a history of successful communication, problem-solving, and time management to achieve objectives. Dedicated administrative professional providing logistical support for diverse projects, programs, and initiatives.
Overview
8
8
years of professional experience
Work History
Virtual Administrative Assistant
Dobbs Defense Solutions
11.2023 - Current
- Multifaceted role requiring technical savvy and project management skills to effectively coordinate workflows in support of a fast paced environment.
- Leveraged relations and project management skills to provide data entry and administrative services to top business executives.
- Consistently maintained optimum professionalism through interactions with colleagues and clients, ensuring to maintain utmost confidentiality in handling clients’ sensitive documents.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Facilitated successful remote collaborations with other off-base staff and in-house staff to develop in-depth understanding of goals.
- Efficiently evaluated work processes and proffered educated suggestions to optimize work process and improve outcomes.
- Uploaded files for team use on Google Suite and SharePoint.
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
- Facilitated smooth operations by managing office supply inventory, ordering supplies as needed to avoid any shortages or delays in daily tasks.
Administarative Assistant
US Army National Guard
12.2021 - 08.2023
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.*
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Senior Customer Representative
Guidehouse
03.2017 - 11.2021
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Research, document, rate, or select alternatives for web architecture or technologies
- Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations
- Prepare or review specifications or orders for purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards
- Promote company products, services, and savings plans when appropriate
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Monitored complaint activity and offered suggestions to company authorities to modify existing processes based upon pattern and related analyses.
- Received, processed, monitored and reported complaints involving product defects and product-related patient events.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Developed rapport with customers, fostering trust and long-term relationships through exceptional service.
- Managed high call volumes with efficiency, resulting in reduced wait times and increased satisfaction scores.
Education
Bachelor of Arts - Visual Arts
University of Lagos
Lagos12-2014
Skills
- Quick response
- Communication skills
- Microsoft Word
- Managing Multiple Tasks
- Reading Comprehension
- Typing Proficiency
- Time management
- Computer literacy
- Microsoft literacy
- Book keeping
- Data entry
- Retail materials management
- Administrative support
- Organization
- Email management
- Document preparation
- Project management
- Meeting scheduling
Timeline
Virtual Administrative Assistant
Dobbs Defense Solutions
11.2023 - Current
Administarative Assistant
US Army National Guard
12.2021 - 08.2023
Senior Customer Representative
Guidehouse
03.2017 - 11.2021
Bachelor of Arts - Visual Arts
University of Lagos
Similar Profiles
Adenike MosesAdenike Moses
Customer Service Representative II (Remote) at Dobbs Defense SolutionsCustomer Service Representative II (Remote) at Dobbs Defense Solutions
SARAH OYETOROSARAH OYETORO
Customer Care Representative II at Dobbs Defense SolutionsCustomer Care Representative II at Dobbs Defense Solutions
Paola BermudezPaola Bermudez
Call Center Representative at Dobbs Defense SolutionCall Center Representative at Dobbs Defense Solution
Dorian ParksDorian Parks
Material Handling Equipment Specialist at DHL Supply ChainMaterial Handling Equipment Specialist at DHL Supply Chain
Kylie CallahanKylie Callahan
Referral Coordinator at Tricounty PediatricsReferral Coordinator at Tricounty Pediatrics