Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Ozturk

Bellevue,WA

Summary

As a Claims Adjuster I was an organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. As a Veterinary Technician I was a dedicated employee with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments. Analytical thinker skilled at developing innovative solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to efficiently handling various pet breeds and temperaments. With experience conducting pet examinations, maintaining animal care records and preparing animals for surgery. I am flexible in shift coverage and have experience covering the front desk as needed and occasionally worked front desk shifts when needed.

In all of my previous positions my goal was to provide excellent customer service and make each animals experience as enjoyable and low stress as possible.

Overview

17
17
years of professional experience

Work History

Senior Claims Adjuster

Trupanion
07.2014 - 08.2018
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Expedited claims settlements with successful negotiation strategies and effective communication skills.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
  • Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
  • Answered customer questions regarding deductibles.
  • Examined claims forms and other records to determine insurance coverage.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Licensed Veterinary Technician

Pilchuck Veterinary Hospital
01.2005 - 01.2015
  • Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
  • Promoted animal health through conducting routine laboratory tests, such as blood work, urinalysis, and fecal analysis.
  • Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
  • Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
  • Contributed to successful patient outcomes by closely monitoring vital signs during anesthesia administration for surgical procedures.
  • Advanced animal welfare by participating in community outreach programs such as vaccination clinics or spay/neuter initiatives.
  • Helped reduce client wait times by efficiently managing appointment schedules and coordinating with fellow staff members.
  • Reduced errors in medication dispensing through diligent inventory management practices and careful tracking of controlled substances.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Collected and prepared specimens for laboratory testing.
  • Strengthened client relationships by delivering exceptional customer service while addressing questions or concerns regarding their pets'' health needs.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Assisted doctors in performing ultrasounds and collecting related samples.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Trained other LVTs in operations and procedures.
  • Obtained patient history from owners and performed physical examinations.
  • Supported clinic operations by maintaining clean and organized treatment areas, exam rooms, and surgical suites.
  • Restrained animals to protect veterinarians from potential harm.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Optimized clinic efficiency through assisting with front desk tasks including scheduling appointments, maintaining files, answering phone calls, invoicing clients, processing payments when needed.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Veterinary Assistant

Woodhaven Veterinary Clinic
03.2001 - 01.2005
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in administration of medications, vaccinations, and treatments as prescribed by veterinary staff.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Assisted veterinarians with euthanasia of animals.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Followed safety protocols for handling animals.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Maintained clean and safe animal living areas.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Educated clients on post-surgical care and nutrition.
  • Restrained animals for examination and treatment.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Assisted senior staff with blood analyses and physical assessments.
  • Observed animals for signs of distress or illness.
  • Answered owner animal health questions and advised on best care practices.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Prepared animals for surgical procedures.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Prepared and administered diets and feedings according to instructions.
  • Kept detailed records of animal treatments and medications.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.

Education

Associate of Arts - Parks Operation And Maintenance, Law Enforcement

Skagit Valley College
Mount Vernon, WA
06.1999

Skills

  • Professionalism and Integrity
  • Calm and trustworthy demeanor, especially during high stress situations
  • Time management mastery
  • Active Listening Practices Advanced oral and written communication skills
  • Data Analysis
  • Highly motivated Strategic Decision-Making Organizational Skills Enhancement
  • Conflict resolution techniques Empathy and Tact Display
  • Report and Records Review

Timeline

Senior Claims Adjuster

Trupanion
07.2014 - 08.2018

Licensed Veterinary Technician

Pilchuck Veterinary Hospital
01.2005 - 01.2015

Veterinary Assistant

Woodhaven Veterinary Clinic
03.2001 - 01.2005

Associate of Arts - Parks Operation And Maintenance, Law Enforcement

Skagit Valley College

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Sarah Ozturk