Sarah Packard
Woonsocket
Summary
Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with seamless integration of advanced organizational, technical, and business acumen to drive success. Collaborates effectively with cross-functional teams, committed to ensuring operational and service excellence throughout all aspects of the organization.
Overview
23
23
years of professional experience
Work History
Office Manager/Listing Coordinator
Desert Sotheby’s International Realty
10.2020 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Provided Agent concierge services to 50+ Luxury Real Estate Agents in 3 office locations
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving, for 3 office locations.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages, for 3 office locations.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office social events as well as weekly sales meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained and edited all property listing files
- Published and marketed all listings to MLS as well as company websites and social media
Administrative Assistant
The Salvation Army Divisional Headquarters
01.2017 - 08.2020
- Serve as liaison between the Corps and Divisional Secretary
- Prepare and submit to board all projects paperwork
- Assist Corps Officers in preparing the proper paperwork for their project requests
- Prepare State of MA Annual ABC Report for all towns where TSA owns property and submit to each town’s assessor
- Create and maintain all property project files
- Report all emergency situations to the Divisional Secretary
- Prepare all property project invoices for payment
- Perform other related duties as assigned by Divisional Secretary
Administrative Assistant
Re/Max AMD Properties, LLC
04.2012 - 10.2016
- Provided operational support for high volume REO Broker
- Complied with federal, state and company policies, procedures and regulations
- Accessed computerized property information to answer questions related to specific accounts
- Communicated with clients, employees and other individuals to answer questions and explain information
- Drafted, and proofread contracts, data, and reports
- Newspaper, and online advertising as well as conducting periodic Open Houses for office listings.
Closing Coordinator/Realtor
New England Property Solutions
01.2007 - 10.2011
- Provided operational support for high volume REO Broker
- Complied with federal, state and company policies, procedures and regulations
- Accessed computerized property information to answer questions related to specific accounts
- Communicated with clients, employees and other individuals to answer questions and explain information
- Drafted, and proofread contracts, data, and reports.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
Realtor/Administrative Assistant
Heritage Homes Real Estate
01.2003 - 01.2007
- Provided operational support for a small 3-5 agent Real Estate Company
- Real Estate sales, including the listing, selling, marketing and closing of real estate transactions
- Administrative duties, including, answering a multi line phone system, reception of clients, market analysis for potential sellers, assisting 3-5 additional realtors
- Complied with federal, state and company policies, procedures and regulations
- Drafted, and proofread contracts, data, and reports, for my own and the other Realtors within the company
- Newspaper, and online advertising as well as conducting weekly Open Houses for office listings.
Administrative Assistant
Re/Max Landmark Realtors
11.2001 - 01.2003
- Provided operational support for high-volume Real Estate Company with more than 75 Realtors
- Input and maintain listings on MLS
- Operating a multi line phone system, and directing calls appropriately
- Greet all clients, front desk reception
- Drafted, and proofread contracts, data, and reports for multiple Realtors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associates Degree -
Massachusetts Communications College
Boston, MAMA Real Estate Salesperson License -
Massasoit Community College
Brockton, MASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
Timeline
Office Manager/Listing Coordinator
Desert Sotheby’s International Realty
10.2020 - 08.2024
Administrative Assistant
The Salvation Army Divisional Headquarters
01.2017 - 08.2020
Administrative Assistant
Re/Max AMD Properties, LLC
04.2012 - 10.2016
Closing Coordinator/Realtor
New England Property Solutions
01.2007 - 10.2011
Realtor/Administrative Assistant
Heritage Homes Real Estate
01.2003 - 01.2007
Administrative Assistant
Re/Max Landmark Realtors
11.2001 - 01.2003
Associates Degree -
Massachusetts Communications College
MA Real Estate Salesperson License -
Massasoit Community College
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