Sarah Palmes
Overview
9
9
years of professional experience
Work History
Back of House Supervisor
Pet Paradise
Orlando
04.2023 - Current
- Provide daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Maintain records of animal feedings, treatments and other updates.
- Monitor pets and report any health concerns, injuries or noticeable changes in behavior to management and/or vet services
- Utilize proper dog handling techniques when monitoring group playtimes to ensure a safe level of play
- Provide employee training on safety protocols, procedures, and best practices
Diagon Alley Cash Control Coordinator
Universal Orlando
Orlando
06.2020 - 04.2023
- Conducted thorough audits to identify cash discrepancies to report to management and loss prevention
- Issued starting banks and delivered change consistently to facilitate efficient customer transactions.
- Delivered high-level guest service by resolving guest concerns positively, helpfully, and promptly
- Lead and mentor team of 30-60 members in fast-paced, high-volume environment
- Assisted management in overseeing completion of new hire training and training paperwork
- Cross-trained in all front of house positions to effectively fulfill each role as required
Food and Beverage Team Captain
Universal Orlando
Orlando
03.2016 - 03.2020
- Coordinated break schedules for 40-60 team members daily
- Assisted team members in navigating challenges and resolving concerns
- Managed and maintained a balanced bank safe
- Assessed and supported team members in upholding consistent guest service standards and supervising cart cleanliness and organization
- Administered all operational functions involving issuing starting banks via MIMO, delivering change, conducting audits, and finalizing end-of-day procedures.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FLSkills
- Team leadership
- Guest service
- Effective communication
- Attention to detail
- Food safety compliance
- Kitchen organization
- Food preparation
Timeline
Back of House Supervisor
Pet Paradise
04.2023 - Current
Diagon Alley Cash Control Coordinator
Universal Orlando
06.2020 - 04.2023
Food and Beverage Team Captain
Universal Orlando
03.2016 - 03.2020
Bachelor of Science - Hospitality Management
University of Central Florida