Overview
Work History
Education
Skills
Timeline
Generic

Sarah Palmes

Overview

9
9
years of professional experience

Work History

Back of House Supervisor

Pet Paradise
Orlando
04.2023 - Current
  • Provide daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
  • Maintain records of animal feedings, treatments and other updates.
  • Monitor pets and report any health concerns, injuries or noticeable changes in behavior to management and/or vet services
  • Utilize proper dog handling techniques when monitoring group playtimes to ensure a safe level of play
  • Provide employee training on safety protocols, procedures, and best practices

Diagon Alley Cash Control Coordinator

Universal Orlando
Orlando
06.2020 - 04.2023
  • Conducted thorough audits to identify cash discrepancies to report to management and loss prevention
  • Issued starting banks and delivered change consistently to facilitate efficient customer transactions.
  • Delivered high-level guest service by resolving guest concerns positively, helpfully, and promptly
  • Lead and mentor team of 30-60 members in fast-paced, high-volume environment
  • Assisted management in overseeing completion of new hire training and training paperwork
  • Cross-trained in all front of house positions to effectively fulfill each role as required

Food and Beverage Team Captain

Universal Orlando
Orlando
03.2016 - 03.2020
  • Coordinated break schedules for 40-60 team members daily
  • Assisted team members in navigating challenges and resolving concerns
  • Managed and maintained a balanced bank safe
  • Assessed and supported team members in upholding consistent guest service standards and supervising cart cleanliness and organization
  • Administered all operational functions involving issuing starting banks via MIMO, delivering change, conducting audits, and finalizing end-of-day procedures.

Education

Bachelor of Science - Hospitality Management

University of Central Florida
Orlando, FL

Skills

  • Team leadership
  • Guest service
  • Effective communication
  • Attention to detail
  • Food safety compliance
  • Kitchen organization
  • Food preparation

Timeline

Back of House Supervisor

Pet Paradise
04.2023 - Current

Diagon Alley Cash Control Coordinator

Universal Orlando
06.2020 - 04.2023

Food and Beverage Team Captain

Universal Orlando
03.2016 - 03.2020

Bachelor of Science - Hospitality Management

University of Central Florida

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