SARAH PAQUETTE
SMITHFIELD,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Scheduling Specialist
Care Advantage, Inc.
02.2023 - Current
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Documented calls and appointments using ERSP.
- Handled complaints and questions, and re-directed calls to other team members.
- Established rapport with callers to build loyalty and support retention goals.
- Addressed client inquiries and updated database information.
Owner/Operator
STRIKE 3 MEDIA
06.2014 - 02.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
Office Administrator
Design Engineering Services
08.2011 - 06.2014
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reconciled account files and produced monthly reports.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZSkills
- Data Entry Expertise
- Software Applications
- Customer Conflict Resolution
- Willingness to Learn
- Customer Rapport
- Creative Solutions
Timeline
Scheduling Specialist
Care Advantage, Inc.
02.2023 - Current
Owner/Operator
STRIKE 3 MEDIA
06.2014 - 02.2023
Office Administrator
Design Engineering Services
08.2011 - 06.2014
Associate of Arts - Business
University of Phoenix
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