Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Angelos Pizza
06.2016 - 12.2023
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
GED -
Rancho Santiago College
Tustin, CA
08.2006
Skills
Team Management
Inventory control and record keeping
Customer Engagement
Staff Management
Point of Sale (POS) system operation
Passion for customer satisfaction
Shift Management
Customer-Oriented
Organization and prioritization
Certification
Certified Food Handler, Basset and Food Allergen
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Documented and resolved employee issues which led to a more positive and safe work enviroment..
Supervised team of 25-30 staff members.
Work Preference
Work Type
Part Time
Work Location
On-Site
Important To Me
Work-life balanceHealthcare benefits401k matchFlexible work hoursWork from home option