Sarah Parke
Brooklyn
Summary
Highly adaptable professional with strong customer service and conflict resolution skills honed in fast-paced, high-pressure environments. Committed to delivering exceptional service and fostering positive client experiences. Seeking to leverage these strengths in a new field, driving organizational success through dedication and a customer-focused approach
Overview
7
7
years of professional experience
Work History
Loan Officer
1199 Seiu Federal Credit Union
01.2023 - Current
- Assisted clients in selecting appropriate loan products, resulting in increased customer satisfaction and retention.
- Maintained strict confidentiality of bank records and client information, adhering to organizational policies and legal compliance.
- Submitted loan applications to underwriters for verification and recommendations, ensuring timely processing and approvals.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues during the lending process.
Member Service Representative/Teller
1199 Seiu Federal Credit Union
06.2021 - 01.2023
- Delivered exceptional customer service to members in person and over the phone, handling an average of 200+ transactions daily.
- Ensured confidentiality of sensitive bank records and member information.
- Trained new employees on cash drawer operation and compliance procedures.
- Processed loan payments, issued cashier’s checks, and balanced cash drawers with 100% accuracy.
Paraprofessional
NYC Department of Education
11.2017 - 06.2021
- Supported classroom instruction by tailoring individual and group activities to meet diverse learning needs.
- Graded assignments and tracked student progress.
- Collaborated with teachers and parents to address student behavioral and academic challenges.
Operations Assistant
Achievement First Crown Heights Elementary School
06.2019 - 09.2019
- Assisted in creating classroom environments conducive to learning and development.
- Organized and maintained records, spreadsheets, and other critical documents.
- Streamlined inventory management processes, reducing classroom supply shortages by 50%.
Education
Associate of Applied Business - Business Administration And Management
Borough of Manhattan Community College
New York07-2016
Skills
- Flexibility to adapt to changing schedules and roles
- Professional appearance and demeanor
- Positive reinforcement, team training, and collaboration
- Strong interpersonal and communication skills
Timeline
Loan Officer
1199 Seiu Federal Credit Union
01.2023 - Current
Member Service Representative/Teller
1199 Seiu Federal Credit Union
06.2021 - 01.2023
Operations Assistant
Achievement First Crown Heights Elementary School
06.2019 - 09.2019
Paraprofessional
NYC Department of Education
11.2017 - 06.2021
Associate of Applied Business - Business Administration And Management
Borough of Manhattan Community College
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