Sarah Parker
Chesterfield,VA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable, organized, and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, dispatching, database management, and training. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Lead Job File Coordinator
Servpro of Chesterfield
Chesterfield, Virginia
06.2016 - Current
- Successfully fulfill all responsibilities as a Job File Coordinator.
- Efficiently coordinate and adjust multiple franchise schedules daily to meet the demands of emergency service jobs.
- Conduct audits on Corporate files in order to comply with insurance guidelines.
- Provide instruction and hands-on training to new hires in administration and job file coordinator roles.
- Produce project status reports for senior management.
- Maximize company profits through thorough review and approval of subcontractor invoices.
- Conduct regular meetings to communicate procedural updates.
Job File Coordinator
Servpro of Chesterfield
Chesterfield, Virginia
02.2012 - 06.2016
- Effectively organized and maintained schedules for several Project Managers.
- Performed regular project documentation evaluations, monitored job progress, and reported findings to the appropriate individuals.
- Maintained compliance with insurance guidelines.
- Managed communication channels between various teams involved in the execution of projects.
- Assess customer feedback in order to continuously improve service.
- Effectively handle project's financial aspects, including final billing and team commission distribution.
Customer Service Representative
Martin's Food Market
Richmond, VA
09.2011 - 02.2012
- Enhanced customer service by aiding in product selection, facilitating returns and exchanges, and providing technical assistance.
- Achieved high levels of customer satisfaction by skillfully resolving problems through knowledgeable and friendly interactions.
- Provided frontline customer support and assistance by answering incoming calls and emails.
Management Internship
Martin's Food Market
Richmond, VA
06.2011 - 08.2011
- Supported and observed management staff during daily operations.
- Oversaw the responsibilities of various departments.
- Collaborated in the development of employee schedules.
Education
BBA - Business Administration And Management
Radford University
Radford, VA05-2011
Skills
- Detail Oriented
- Organization
- Customer Service
- Administrative Leadership
- Project Coordination
- Scheduling expertise
- Staff Supervision and Training
- Proficiency in MS Office
Timeline
Lead Job File Coordinator
Servpro of Chesterfield
06.2016 - Current
Job File Coordinator
Servpro of Chesterfield
02.2012 - 06.2016
Customer Service Representative
Martin's Food Market
09.2011 - 02.2012
Management Internship
Martin's Food Market
06.2011 - 08.2011
BBA - Business Administration And Management
Radford University
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