Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Sarah Pate

Sarah Pate

Hamburg,PA

Summary

Dynamic Service Advisor with a proven track record at Loves Travel Stop, excelling in customer service and vehicle assessment. Skilled in managing warranty claims and training staff, I fostered long-term customer relationships while implementing process improvements that enhanced operational efficiency. Committed to quality control and driving sales through effective service recommendations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Advisor

Loves Travel Stop and Country Stores
07.2024 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Educated customers on service options, promoting upsells to enhance overall satisfaction and experience.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Assisted in maintaining accurate service records and documentation for customer transactions.
  • Collaborated with technicians to ensure timely completion of vehicle repairs and maintenance services.
  • Implemented process improvements that enhanced efficiency in the service department operations.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Ensured compliance with all company policies as well as federal regulations regarding vehicle safety standards during service processes.
  • Maintained a clean and safe workspace for technicians, contributing to an optimal working environment that reduced accidents or incidents.
  • Managed warranty claims efficiently, ensuring proper documentation and prompt reimbursement from manufacturers.
  • Created and maintained daily and weekly reports for upper management.
  • Managed parts inventory, ensuring availability for scheduled service work.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Shift Supervisor

STARBUCKS COFFEE COMPANY
11.2023 - 06.2024
  • Implemented store promotions, enhancing product visibility and driving sales growth.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored new team members on operational procedures and customer engagement techniques.
  • Collaborated with management to develop training programs that improved employee efficiency and morale.
  • Managed inventory levels, ensuring stock availability while minimizing waste and loss.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced tills.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Conducted regular equipment inspections, maintaining safety standards and operational readiness.
  • Collaborated with management to develop employee schedules that optimized labor efficiency during peak hours.

Crew Chief

McDonald's
06.2022 - 11.2023
  • Supervised daily operations to ensure quality service and product consistency.
  • Trained new team members on procedures, safety protocols, and customer engagement techniques.
  • Implemented effective inventory management practices to minimize waste and optimize stock levels.
  • Assisted in maintaining cleanliness and organization of workstations for efficient workflow.
  • Collaborated with management to identify areas for operational improvement and efficiency gains.
  • Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.

Education

High School Diploma -

Hamburg Area High School
Hamburg
06-2021

Skills

  • Customer service
  • Multitasking and organization
  • Vehicle assessment
  • Service estimates
  • Service recommendations
  • Handling customer complaints
  • Price quoting
  • Staff education and training
  • Workflow management
  • Quality control
  • Warranty claims process management
  • Sales expertise

Certification

  • DTNA Freightliner Warranty and Coverage Certification

Timeline

Service Advisor

Loves Travel Stop and Country Stores
07.2024 - Current

Shift Supervisor

STARBUCKS COFFEE COMPANY
11.2023 - 06.2024

Crew Chief

McDonald's
06.2022 - 11.2023

High School Diploma -

Hamburg Area High School

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