Sarah Paterson
Neenah,WI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends creativity, organizational skills, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
34
34
years of professional experience
Work History
Office Manager
Westwood Professional Services
08.2020 - Current
- Manage day to day administrative operations for office, building, and employees
- Greet new hires and interns and onboard them via to company online learning, general tour, IT set up, photo for Teams and intranet, welcome gift and activation of electronic key and fleet driving
- Credit card reconciliation, petty cash, check requests, tracking mileage on company fleet, monitors office budget and responsible for managing a giving back program that supports the community with financial donations
- Monthly invoicing via Wisconsin DOT for variety of projects, also process contracts via WISDOT in Masterworks
- Producing media for in-house closed-circuit TV, assisting in company presentations and monthly meetings.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Controlled finances to lower costs and keep department operating within budget
- Coordinated special projects, company parties, meetings along with corresponding budgets.
- Oversee office inventory activities by ordering and and stocking supplies, computer equipment, and general building needs
- Lifestyle Committee Member - promoting well-being and health by engaging employees to participate in a variety of activities
- Manage office blood drives
Administrative Support
Westwood Professional Services / OMNNI Associates
08.2011 - 08.2020
- Phones, reception, processing reports, mailings, ordering office supplies, ordering food for meetings, initiated yearly flu vaccine and blood drives
- Delegation of duties to interns and administrative staff
- Processed WISDOT billing in CARs system and contract entry in Masterworks.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Maintained office calendars to track important dates and deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Developed fitness and wellness initiative (while OMNNI) employing activities, educational information, and prizes for participation
Administrative Assistant
Oshkosh Community Foundation
01.2009 - 01.2011
- Daily office duties, mail sorting, draft letters
- Assisted with fund raising events for Foundation and Women's Fund
- Filing and recording scholarship recipients
- Recorded minutes during board meetings
- Supported variety of program directors
Assistant in Plastic Surgery Clinic
Cadre Employment
01.2006 - 01.2009
- Temporary/Maternity Leave Position
- Greeted patients and directed them to clinic rooms
- Sterilized instruments, waiting rooms
- General assistance with physician duties
Marketing Operational Manager
Appleton Coated/Curious Paper Collection/Arjo Wiggins
01.1998 - 01.2006
- Attended trade shows, promoted high end luxury papers to printers, designers, and end users nationwide
- Handled quality issues with customers and liaised with mills overseas in France and England
- Arranged production of various printed promotional materials - copy writing and editing, delivery and assisted in launch of advertising campaigns and promotional materials
- Managed marketing assistant and liaised with customer service department
- Developed and maintained relationships with external vendors and suppliers.
Customer service
Appleton Papers (Arjo Wiggins)
01.1996 - 01.1998
- Took high volume calls for a variety of paper lines from paper merchants and printers nationwide.
- Processed orders, service requests and applied information to customers.
- Attended client meetings
Customer Service Representative
Arjo Wiggins Group
01.1990 - 01.1996
- Entered and tracked coated paper orders imported from France
- Promoted brands at a variety of nationwide trade shows
- Traveled with clients to various European paper mill visits
Indoor Cycling & Fitness Instructor
YMCA
03.2008 - 09.2018
- Demonstrated proper form and technique to prevent injury
- Motivated participants through one-on-one instruction and positive feedback
- Adapted classes to meet needs of participants with varying fitness levels
- Promoted safe and inclusive environment for club clients and members
Education
BA - Psychology
Roger Williams University
Skills
- Word, Excel, Outlook, Powerpoint
- WISDOT CARS/Masterworks Software
- Current Wisconsin Notary
- Excellent Customer/Client Care
- Budget Administration
- Senior Leadership Support
- Event Coordination
Timeline
Office Manager
Westwood Professional Services
08.2020 - Current
Administrative Support
Westwood Professional Services / OMNNI Associates
08.2011 - 08.2020
Administrative Assistant
Oshkosh Community Foundation
01.2009 - 01.2011
Indoor Cycling & Fitness Instructor
YMCA
03.2008 - 09.2018
Assistant in Plastic Surgery Clinic
Cadre Employment
01.2006 - 01.2009
Marketing Operational Manager
Appleton Coated/Curious Paper Collection/Arjo Wiggins
01.1998 - 01.2006
Customer service
Appleton Papers (Arjo Wiggins)
01.1996 - 01.1998
Customer Service Representative
Arjo Wiggins Group
01.1990 - 01.1996
BA - Psychology
Roger Williams University
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