Sarah Patton
Canby,OR
Summary
Professional with strong skills and experience in customer service and administrative tasks, ready to excel in any given role. Known for effective communication, adaptability, and reliability both by employers and colleagues. Capable of managing front desk operations, coordinating with team members, and delivering results.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Hyatt Place Eugene
Eugene, OR
10.2025 - Current
- Greeted and assisted guests with enthusiasm during check-in and check-out processes while maintaining excellent customer service.
- Managed reservations using hotel management software, becoming proficient in Hyatt's multiple platforms including Opera Cloud, Colleague Advantage, and Hyatt Reserve.
- Responded to guest inquiries and resolved issues promptly, fostering a welcoming and professional environment.
- Provided concierge services by recommending local attractions and dining options to elevate guest experience.
Front Desk Supervisor
Hampton Inn By Hilton Eugene
Eugene, OR
11.2023 - 10.2025
- Trained and mentored front desk staff on customer service excellence, hotel policies, and brand standards to ensure they were well-prepared for their roles and responsibilities.
- Resolved guest inquiries and complaints promptly, boosting overall satisfaction levels and building familiarity and relationships with hotel guests.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Enhanced guest satisfaction by performing efficient check-in and check-out processes on Hilton management software, handling cash transactions, and collaborating with housekeeping staff.
Team Member
Target
Springfield, OR
07.2022 - 01.2023
- Assisted in inventory management, ensuring accurate stock levels and timely restocking in multiple departments.
- Provided exceptional customer service by helping guests find store items and answering questions regarding policy and quality.
- Collaborated with team members to maintain store cleanliness and organization in line with Target's brand standards.
- Operated cash registers, processing transactions accurately and quickly for guest satisfaction.
Barista
The Human Bean
Canby, OR
08.2019 - 03.2021
- Maintained cleanliness and organization of workstations to ensure operational efficiency, optimal productivity, and safety.
- Warmly greeted customers and took orders, recommended drinks suited to their needs, and prepared quality beverages according to memorized brand recipes.
- Maintained excellent customer service in hectic and stressful situations to keep guest experience levels high and a positive working environment.
- Both opened and closed the store, following all brand guidelines in cleanliness standards, financial responsibilities, and readiness for the day ahead.
Education
High School Diploma -
Canby High School
Canby, OR06-2021
Skills
- Natural leader
- Strong work ethic
- Quick, efficient conflict resolution ability
- Detail-oriented and organized
- Proactive and self-motivated
- Strong communicator
- Fast and dedicated learner
Timeline
Front Desk Agent
Hyatt Place Eugene
10.2025 - Current
Front Desk Supervisor
Hampton Inn By Hilton Eugene
11.2023 - 10.2025
Team Member
Target
07.2022 - 01.2023
Barista
The Human Bean
08.2019 - 03.2021
High School Diploma -
Canby High School