Sarah Paxton
Lexington,KY
Summary
Dynamic leader with a proven track record, adept in CRM Management and fostering strong relationships, significantly enhancing customer retention and exceeding sales targets. Skilled in strategic account development and team mentoring, I've driven revenue growth and operational efficiency, achieving results through innovative business development and planning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Senior Growth Manager
CIENCE
Remote
10.2023 - 05.2024
- Increased revenue, developing strategic partnerships and negotiating favorable contract terms across 30 accounts.
- Reduced churn rate with proactive communication and tailored engagement initiatives.
- Cultivated strong company culture, offering ongoing training opportunities and promoting from within whenever possible.
- Improved customer retention rates by analyzing key performance indicators and optimizing user experience.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Boosted team productivity through the implementation of effective project management methodologies.
- Drove sales growth by refining lead generation tactics and nurturing long-term client relationships.
- Managed cross-functional teams to successfully execute large-scale projects within tight deadlines.
- Expanded market reach through the development of targeted advertising campaigns.
- Fostered collaboration among departments, breaking down silos for streamlined communications, drive efficiency across internal processes, and improved problem-solving capabilities.
Manager, Customer Success
CIENCE
Remote
09.2022 - 10.2023
- Managed and motivated multiple teams of employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Business Development & Sales Manager
CIENCE
Remote
03.2021 - 09.2022
- Directed and supervised team of SDRs engaged in lead generation and go to market strategy development.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
Education
Some College (No Degree) - Business Administration And Management
Sullivan University
Lexington, KYSkills
- CRM Management
- Conversion Rate Optimization
- Sales and omni channel strategy development
- Relationship Building
- Time Management
- Staff Training and Development
- Sales Targeting
- Rapport and relationship building
- Business development and planning
- Sales Presentations
- Sales and Operations Management
- Team Recruiting and Onboarding
- B to B sales
- Strategic account development
- Customer Portfolio Management
- Sales Quota Management
- Brand Marketing
- Performance Evaluations
- Account Management
Founding Member of Lexington Women for Good
Helping the women of Lexington build connections while doing good for the greater community. We focus on helping each other improve our careers and enrich our personal lives, all while doing great work in our community through donations and volunteer work for local nonprofit organizations.
Timeline
Senior Growth Manager
CIENCE
10.2023 - 05.2024
Manager, Customer Success
CIENCE
09.2022 - 10.2023
Business Development & Sales Manager
CIENCE
03.2021 - 09.2022
Some College (No Degree) - Business Administration And Management
Sullivan University