SYLVESTER NYARKO

• Developed campaigns to increase public awareness of the Commission and engage customers.
• Communicated with media weekly to build relationships and optimize press coverage.
• Forged strong media relationships to further public relations goals.
• Assisted Complaint officer in resolving Complaints.
• Monitored and evaluated industry media coverage by managing social media platforms and contributing engaging articles to range of industry publications.
• Assisted the administration officer with their daily activities.
• Developed engaging contents for the public as far as Tariff education is concerned.
• Helped execute award submissions on behalf of stakeholder, earning recognition from prestigious industry organizations.
• Produced and distributed internal and external communications.
• Generated quarterly reports for the regional office every quarter.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Supplied stationery items to various Total Filling station managers for use.
• Served customers and followed outlined steps of service.
• Exceeded goals through effective task prioritization and great work ethic.
• Assisted with supply of Lubricants for the various Total Stations

• Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
• Recruited and verified outlets in Accra, Kumasi and Takoradi for the sale of Magnum Ice-Cream and frozen vegetables.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Contacted customers to follow up on purchases of Magnum Ice-cream and suggest additional purchase options when stocks was getting finished.
• Automated contact management system, resulting in better client organization and goal alignment thus created a sheet consisting of all outlets with their phone numbers for easy access to reach out.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Improved sales processes to streamline customer acquisition and strategies.
• Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
• Organized promotional events and interacted with community to increase sales volume.
• Brought in more than 6000 units in sales in less than 3 months.
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.

• Responsible for taking stocks and sales daily from the various total stations in Kumasi.

• Assisted in supplying lubricants to the various total stations in Kumasi.

• Assisted data collection and analysis of turnovers from dealers of some stations.

• Assisted the Area Accountant in the analysis of turnovers, cash flows and filing of documents.

• Assisted in improving Customer Services Standards across 68 Total Filling Station.

• Assisted the Lubricant manager in seeking for vibrant Total Lubricant Distributors in the Northern Sector (Tamale) and Ashanti Region (Kumasi).

• Assisted the Territory Managers for Sunyani and Mampong Zone in auditing, controlling and managing the Finances of the stations in the Sunyani and Mampong zones.

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
• Worked closely with the marketing manager to reorganize collective data on customers and increase productivity.
• Restocked office supplies and retrieved files for staff.
• Completed clerical tasks such as filing, copying and distributing mail.
• Answered incoming telephone calls, took down messages and provided information.
• Interacted with customers professionally by phone and in-person to provide information and directed to desired staff members.
• Assisted financial department with the formation of turnovers, cashflows and filing of vital documents.