SARAH PEEPLES

Seeking a challenging role in Customer Service, Customer Management, or Customer Relations, and or Behavioral Health, where I can leverage my skills and experience to deliver drive customer satisfaction. With over 6 years of experience, I am a skilled Customer Service representative. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. With expertise in building strong client relationships, managing high-volume calls, and providing exceptional customer service. I have effectively handled 150 calls daily and improved customer satisfaction by addressing concerns promptly. In 6 years, I have honed my skills in communication, empathy, and technical support to deliver outstanding service. I am also looking for Behavioral Health jobs as well as Social Work.

• Customer Service, Consistently Exceeded Customer Satisfaction Metrics: Achieved a 95% customer satisfaction rate for three consecutive years by delivering personalized support and resolving issues efficiently.
• Customer Management, Managed High-Value Client Portfolios: Successfully managed a portfolio of 50+ high-value clients, consistently achieving renewal rates above 90%., Cross-Functional Collaboration: Worked closely with sales, marketing, and product teams to ensure customer needs were met, contributing to a 10% increase in upsell opportunities.
• Customer Relations, Enhanced Customer Engagement: Launched a customer loyalty program that increased repeat business by 20% and strengthened long-term relationships.
• Behavioral Health, Patient-Centered Care: Delivered compassionate and evidence-based behavioral interventions, leading to a 30% improvement in patient outcomes., Interdisciplinary Team Collaboration: Worked collaboratively with psychiatrists, social workers, and other healthcare professionals to develop comprehensive care plans tailored to individual patient needs.

• New life CPR ( CPR + First Aid + AED)

• 9/2024
• National Emergency Child Care Network's (NECCN’s) crisis intervention and disaster assistance is free for any family in crisis. We will provide volunteers with trauma training for children in disasters. This is one-on-one child care. Skilled and trained volunteers are dispatched immediately after the family calls the crisis line for emergency child care services. Volunteer child care providers will meet families at a disaster shelter, or where the disaster has occurred to ensure the safety and well-being of the children. While children are safe with a child care provider, the family has the time to deal with the crisis. This support, in result, reduces high levels of stress for the family, as well as the potential for violence, abuse, or neglect to the child during a crisis.