Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Pelka

Eastpointe,MI

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

SCALE HOUSE OPERATOR

Roseville Crushed
Roseville, MI
05.2023 - 12.2023
  • Processed payments from customers using cash register system
  • Provided excellent customer service at all times by addressing customer concerns promptly and professionally
  • Operated scales for weighing product accurately and efficiently
  • Managed customer inquiries regarding scale operations and pricing policies
  • Computed product totals and charges for shipments.

ADMINISTRATIVE CLERK

Roseville Crushed
Roseville, MI
05.2023 - 12.2023
  • Answered incoming calls promptly, providing information or transferring calls as necessary
  • Organized files and records systematically ensuring easy access when needed
  • Answered telephones to give information to callers, take messages, or transfer calls
  • Performed data entry and document scanning
  • Located and attached appropriate files to incoming correspondence requiring replies
  • Scanned, faxed, and filed invoices and sales receipts
  • Copied and sorted records of office activities and business transactions.

ASSISTANT MANAGER

Dollar Tree
Eastpointe, MI
09.2022 - 08.2023
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory.

MANAGER

Dave's Pizza Buffet
New Baltimore, MI
08.2017 - 06.2022
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Supervised all areas of restaurant to keep it clean and well-maintained
  • Immediately resolved issues with patrons by employing careful listening and communication skills
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour
  • Oversaw food preparation and monitored safety protocols
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Enhanced sales by promoting KETO products and assisting with creative menu selections
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

CASHIER SUPERVISOR

Valu Land
Warren, MI
03.2013 - 06.2018
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays
  • Quickly and accurately counted drawers at start and end of each shift
  • Built positive relationships with customers to increase repeat business
  • Monitored areas for security issues and safety hazards
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

HIGH SCHOOL DIPLOMA - General/ Marketing

Lincoln High School
Warren, MI
06-1998

Some College (No Degree) - General

Macomb Community College
Warren, MI

Skills

  • Stocking and replenishing To-go
  • Order preparation
  • Taking orders
  • Customer interaction
  • Removing defective products
  • Assisting customers
  • Cashier experience
  • Price checking
  • Dependable and Responsible
  • Attention to Detail
  • Flexible and Adaptable
  • Cash Handling
  • Cleaning techniques
  • Staff Scheduling
  • Point of Sale (POS) system operation
  • Food preparation and safety
  • Cash Management

Timeline

SCALE HOUSE OPERATOR

Roseville Crushed
05.2023 - 12.2023

ADMINISTRATIVE CLERK

Roseville Crushed
05.2023 - 12.2023

ASSISTANT MANAGER

Dollar Tree
09.2022 - 08.2023

MANAGER

Dave's Pizza Buffet
08.2017 - 06.2022

CASHIER SUPERVISOR

Valu Land
03.2013 - 06.2018

HIGH SCHOOL DIPLOMA - General/ Marketing

Lincoln High School

Some College (No Degree) - General

Macomb Community College

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Sarah Pelka