Sarah Pence

• Welcomed Guests: Provided a warm and personalized welcome to all guests upon arrival, setting the tone for a memorable and relaxing stay
• Guest Services: Assisted guests with check-in procedures, answered questions about resort amenities, and provided information about wellness programs and activities
• Concierge Support: Offered recommendations and made reservations for spa treatments, fitness classes, and dining experiences to enhance the guest experience
• Problem Resolution: Addressed and resolved guest concerns or special requests promptly, ensuring a high level of satisfaction and repeat visits
• Team Collaboration: Worked closely with other resort staff to ensure seamless service delivery and to accommodate special guest requests or needs
• Uphold Standards: Maintained a clean and organized lobby area, reflecting the resort's commitment to excellence and attention to detail

• Coordinated front desk activities, including answering and directing incoming phone calls.
• Tracked incoming sales calls using the CRM system for effective communication.
• Assisted customers, addressing questions and concerns at the receptionist's desk.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Scheduled appointments for clients, customers, and other visitors.
• Maintained a strong work ethic, demonstrating a total commitment to daily success.
• Undertook various administrative duties and responsibilities as needed.
• Contributed to the overall positive, organized front desk environment.
• Adapted to dynamic responsibilities, ensuring a seamless customer experience.
• Greeted visitors and provided them with assistance.

Assisted with onboarding of new employees by providing orientation information and support.

• Sales Performance: Drove significant sales growth by effectively managing product displays and promotions, achieving increases in monthly sales and consistently meeting or exceeding sales targets
• Customer Service: Delivered exceptional customer service by addressing inquiries, resolving issues, and providing knowledgeable assistance on product features and benefits, enhancing overall customer satisfaction
• Product Management: Coordinated inventory management, including stocking, replenishing, and organizing merchandise to ensure optimal product availability and presentation, leading to reductions in stockouts
• Team Leadership: Mentored and trained new sales associates on best practices for customer engagement, sales techniques, and operational procedures, contributing to an improvement in team performance
• Promotional Activities: Implemented effective in-store promotions and special events, attracting increased foot traffic and boosting sales for featured products
• Operational Efficiency: Managed checkout processes, including handling transactions, processing returns, and maintaining accurate cash drawers, ensuring a smooth and efficient shopping experience for members
• Customer Feedback: Collected and analyzed customer feedback to identify areas for improvement and worked collaboratively with management to implement actionable changes, leading to an increase in positive customer reviews

• Project Coordination: Assisted in coordinating daily operations on construction sites, including managing schedules, subcontractors, and material deliveries to ensure project timelines and budget adherence
• Administrative Support: Maintained detailed project documentation, including permits, contracts, and change orders, and ensured compliance with safety regulations and construction standards
• Material Management: Ordered and tracked construction materials and supplies, ensuring timely availability and minimizing project delays
• Conducted inventory checks and managed stock levels
• Site Supervision: Supported site supervision by monitoring construction activities, ensuring work quality, and addressing any issues or discrepancies promptly to maintain project integrity
• Client Communication: Acted as a liaison between clients and contractors, addressing client concerns, providing project updates, and facilitating smooth communication throughout the project lifecycle
• Problem Solving: Identified and resolved minor issues and obstacles on-site, coordinating with contractors and suppliers to implement effective solutions and maintain project progress
• Technical Assistance: Assisted with technical tasks such as blueprint reading, site measurements, and equipment operation, supporting the successful completion of various construction phases