Sarah Perry
Detroit,MI
Summary
Organized and dependable candidate with nine years of experience in the customer service industry. Skillful in employee training, team building, product knowledge and promotion, and maintaining high-levels of customer satisfaction by effectively handling customer requests and complaints.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Amazon
06.2023 - 04.2024
- Named one of the fastest package stowers in the building at a high rate of 300.
- Labeld as the hardest worker, and made the list for next in line for promotion.
- Enhanced warehouse efficiency by implementing effective inventory management.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Collaborated with team members to complete projects on schedule.
- Assisted in the training of new employees, contributing to a cohesive and efficient workforce.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as forty pounds.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Experience Manager
Michaels Arts And Crafts
09.2021 - 09.2022
- Achieved a high rate of 14 percent in reward sign-ups.
- Handled customer complaints and provided alternative solutions to problems within appropriate timeframes in order to achieve conflict resolution.
- Established service and performance goals and held associates accountable for their individual performance quality.
- Delegated tasks to team members and performed observations.
- Performed duties and provided service in accordance with established operational procedures and company policies.
- Developed new employees and performed an on-going performance assessment of current employees.
- Assessed appropriate staffing and organized daily workflow to provide optimal service to customers.
- Effectively trained employees.
- Built relationships with customers to establish long-term business growth.
Sales Floor Associate
Kohls Dept Store
07.2013 - 09.2021
- Next in line to be promoted to kids department supervisor.
- Checked pricing, applied discounts, scanned items and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Alerted customers to upcoming promotions and sales events.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain the stores visual appeal, promoted specific merchandise and engaged with customers.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Merchandised and shelved new products in organized and visually appealing displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Maintained up-to-date information on payment policies, store sales and security standards.
- Listened to customer needs and desires to recommend and identify optimal products.
- Built customer retention and loyalty by delivering excellent shopping experiences.
- Helped train new employees on cash register operations, inventory organization, customer service, merchandise replenishment and store cleanliness.
Education
Bachelor Of Arts - Business Management
Wayne State University
Detroit, MIAssociates In General Business - Business
Macomb Community College
Warren, MIAssociates In General Studies - Business
Macomb Community College
Warren, MISkills
- Marketing
- Project Management
- Administration
- Change Management
- Customer Relations
- Customer Complaint Resolution
- Product Knowledge and Promotion
- Employee Training
- Interpersonal Communication
- Organizational Proficiency
- Critical Thinking
- Flexibility
- Teamwork
- Creative Thinking
- Detail Oriented
- Writing Skills
- Time Management
Timeline
Warehouse Worker
Amazon
06.2023 - 04.2024
Customer Experience Manager
Michaels Arts And Crafts
09.2021 - 09.2022
Sales Floor Associate
Kohls Dept Store
07.2013 - 09.2021
Bachelor Of Arts - Business Management
Wayne State University
Associates In General Business - Business
Macomb Community College
Associates In General Studies - Business
Macomb Community College
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