Sarah Peter
Charlotte,NC
Summary
An established Registered Client Service Associate known for handling ever changing responsibilities in fast-paced office settings. Looking to utilize my past experiences and work skills to grow my career. I'm an approachable professional with a background in improving processes and a strong desire to find effective resolution to customer issues.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Registered Client Service Associate
B. Riley Wealth Management
10.2018 - Current
- Built long lasting relationships with clients by listening, offering insight and being valuable resource.
- Facilitated new client onboarding process and investment account setup.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated with clients regarding account services, statements, and balances.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Processed travel expenses and reimbursements for executive team and senior management group.
Culinary Worker
Olive Garden
08.2013 - 07.2017
- Trained new team members
- Opened and closed various back of house stations and maintained proper stocking and sanitation
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted guests with an accurate wait time and ensured that needs were met for their party
- Opened operations on the computer and entered seating charts, wait lists and ensured there was an updated floor plan
- Operated kitchen utensils and equipment to prepare soups, salads and desserts.
- Mentored new workers in food preparation, sanitation and safety procedures.
- Organized foods in sanitary storage areas and monitored proper temperature to prevent spoilage.
Education
Associate of Applied Science - Meeting And Event Planning
College of DuPage
Glen Ellyn, IL01.2018
Meeting And Event Planning Certificate - Meeting And Event Planning
College of DuPage
Glen Ellyn, IL01.2018
Wedding Planning Certificate - Meeting And Event Planning
College of DuPage
Glen Ellyn, IL01.2018
Diploma -
Oswego High School
Oswego, IL01.2013
Skills
- Adapts well to changing work environment
- Excellent communication skills
- Proficient with Word, Excel, and Power Point and numerous other software
- Eager to learn new skills
- Meeting Scheduling
- Time Management
- Client Relations
- Pipeline Management
- Operational Services
- Syndicate Indications/Allocations
- Proficient in Envestnet, Salesforce, Redtail, Docupace, Docusign
- Website Management
References
Available upon request
Certification
SIE- Oct 2020
Series 7- Nov 2021
Series 66- Feb 2022
Additional Information
Started in 2018 at National Securities(B. Riley Wealth Management) in Chicago working with the Senior VP, Investments and Syndicate Coordinator for several branches. I then followed my team to Charlotte NC to establish a new branch to expand our company's reach.
Timeline
Registered Client Service Associate
B. Riley Wealth Management
10.2018 - Current
Culinary Worker
Olive Garden
08.2013 - 07.2017
Associate of Applied Science - Meeting And Event Planning
College of DuPage
Meeting And Event Planning Certificate - Meeting And Event Planning
College of DuPage
Wedding Planning Certificate - Meeting And Event Planning
College of DuPage
Diploma -
Oswego High School
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