Sarah Peterson
Franklin,IN
Overview
3
3
years of professional experience
Work History
Operations and Administrative Manager
Sheehan Property Management
Indianapolis, IN
07.2022 - Current
- Organized meetings between executives and outside vendors or clients.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Supported staff through in-service training, providing mentorship and additional resources.
- Provided support to employees regarding payroll inquiries or questions.
- Reconciled monthly credit card statements to ensure accuracy of payments made.
- Processed employee rehires, transfers, and terminations.
- Processed new hire paperwork and conducted onboarding orientations.
Assistant Property Manager
Sheehan Property Management
Columbus, IN
06.2021 - 07.2022
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties, using active listening and open-ended questioning skills.
- Kept records of correspondence with residents and tenants.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Collected monthly assessments, rental fees, deposits and payments.
- Handled mailing security deposit refunds and final account statements.
- Processed invoices in a timely manner.
- Reviewed completed applications and assessed household information against file history and program regulations.
Professional Leasing Consultant
Sheehan Property Management
Columbus, IN
07.2019 - 06.2021
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Encouraged prospective tenants to fill out applications after property tours.
- Tracked leads using CRM software and followed up with interested parties.
- Contacted and followed up with tenants on renewal notices.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Coordinated maintenance and repair requests.
- Escalated critical issues to property manager to deliver immediate resolution.
- Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Skills
- Organization and Multitasking
- Developing Policies and Procedures
- Hiring and Training
- Recordkeeping and Reporting
- Performance Evaluations
- Microsoft Office Suite
- Employee Development & Performance Improvement
- Event Planning
- Critical Thinking
- HR Support
Accomplishments
- Awarded the Above and Beyond from Sheehan Property Management in 2021
- Finalist for IAA's Midwest Multifamily Leasing Professional of the Year Award in 2021
Timeline
Operations and Administrative Manager
Sheehan Property Management
07.2022 - Current
Assistant Property Manager
Sheehan Property Management
06.2021 - 07.2022
Professional Leasing Consultant
Sheehan Property Management
07.2019 - 06.2021
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