Overview
Work History
Skills
Accomplishments
Websites
Timeline
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Sarah Peterson

Sarah Peterson

Franklin,IN

Overview

3
3
years of professional experience

Work History

Operations and Administrative Manager

Sheehan Property Management
Indianapolis, IN
07.2022 - Current
  • Organized meetings between executives and outside vendors or clients.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Analyzed existing workflows within departments in order to identify areas where improvements could be made.
  • Supported staff through in-service training, providing mentorship and additional resources.
  • Provided support to employees regarding payroll inquiries or questions.
  • Reconciled monthly credit card statements to ensure accuracy of payments made.
  • Processed employee rehires, transfers, and terminations.
  • Processed new hire paperwork and conducted onboarding orientations.

Assistant Property Manager

Sheehan Property Management
Columbus, IN
06.2021 - 07.2022
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Answered calls and responded to inquiries from various parties, using active listening and open-ended questioning skills.
  • Kept records of correspondence with residents and tenants.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Handled mailing security deposit refunds and final account statements.
  • Processed invoices in a timely manner.
  • Reviewed completed applications and assessed household information against file history and program regulations.

Professional Leasing Consultant

Sheehan Property Management
Columbus, IN
07.2019 - 06.2021
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Tracked leads using CRM software and followed up with interested parties.
  • Contacted and followed up with tenants on renewal notices.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Coordinated maintenance and repair requests.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.

Skills

  • Organization and Multitasking
  • Developing Policies and Procedures
  • Hiring and Training
  • Recordkeeping and Reporting
  • Performance Evaluations
  • Microsoft Office Suite
  • Employee Development & Performance Improvement
  • Event Planning
  • Critical Thinking
  • HR Support

Accomplishments

  • Awarded the Above and Beyond from Sheehan Property Management in 2021
  • Finalist for IAA's Midwest Multifamily Leasing Professional of the Year Award in 2021

Timeline

Operations and Administrative Manager

Sheehan Property Management
07.2022 - Current

Assistant Property Manager

Sheehan Property Management
06.2021 - 07.2022

Professional Leasing Consultant

Sheehan Property Management
07.2019 - 06.2021

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Sarah Peterson