Sarah Peterson
Norton Shores,Michigan
Summary
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Post Acute Care Coordinator
Trinity Health - Alliance of Michigan
08.2019 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Managed over 100 patients in Skilled Rehabs at any given time to monitor for appropriate and safe discharge planning.
Clinical Care Manager
Trinity Health at Home
08.2016 - 07.2019
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Improved patient outcomes by implementing evidence-based clinical care protocols and guidelines.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Oversaw overall operation of nursing services and patient care.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Implemented new policies and educated staff on changes.
- Selected, promoted and terminated staff members.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Managed 60+ employees with various personalities and a mix of therapists and nurses.
RN Case Manager/Home Care Nurse
Trinity Health at Home
01.1997 - 07.2016
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Educated family members and caregivers on patient care instructions.
Education
Bachelor of Science - Bachelor of Science And Nursing
Ferris State University
Big Rapids05-2001
Associate of Science - Nursing
Muskegon Community College
Muskegon, MI05-1992
Timeline
Post Acute Care Coordinator
Trinity Health - Alliance of Michigan
08.2019 - Current
Clinical Care Manager
Trinity Health at Home
08.2016 - 07.2019
RN Case Manager/Home Care Nurse
Trinity Health at Home
01.1997 - 07.2016
Bachelor of Science - Bachelor of Science And Nursing
Ferris State University
Associate of Science - Nursing
Muskegon Community College
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