Sarah Petrosyan
Glendale,CA
Summary
Friendly and detail-oriented professional with experience in customer service, front desk reception, and marketing support across beauty, hospitality, and creative industries. Skilled in appointment scheduling, client communication, and social media coordination. Known for delivering excellent customer experiences, managing daily operations efficiently, and supporting branding efforts with a strong eye for aesthetics and trends. Adaptable, organized, and passionate about creating seamless service and engaging brand experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
A Plus Appliance Repair
La Canada Flintridge , CA
01.2024 - Current
- Answered customer inquiries via phone and email regarding appliance issues, service availability, and scheduling
- Scheduled repair appointments and coordinated technician dispatches based on location and urgency
- Maintained accurate records of customer interactions, service details, and follow-up actions
- Provided clear explanations of repair processes, pricing, and warranty information
- Resolved customer complaints with patience and professionalism, ensuring high levels of satisfaction
- Worked closely with technicians and management to streamline communication and improve service delivery
- Handled billing inquiries, payment processing, and basic administrative tasks
- Worked with many warranty companies
Marketing Assistant Intern
Vulux Vanity
Pasadena , CA
03.2023 - 12.2023
- Supported the marketing team in creating and scheduling content across social media platforms
- Researched vintage makeup trends and aesthetics to inspire campaign ideas and product styling
- Assisted in planning and executing influencer outreach and brand collaborations
- Helped write captions, product descriptions, and blog content that matched the brand’s retro voice
- Organized and tracked marketing materials, campaign calendars, and content performance metrics
- Contributed creative input to photo shoots, packaging ideas, and promotional visuals
- Monitored social media engagement and provided insights on what content resonated most with the audience
Front Desk Receptionist
Descanso Gardens
La Cañada Flintridge, CA
03.2022 - 10.2023
- Welcomed guests and visitors, providing a warm and professional first impression of the property
- Managed front desk operations including phone calls, email correspondence, and walk-in inquiries
- Scheduled appointments, tours, and meetings, coordinating with staff and management as needed
- Maintained organized records of visitor logs, reservations, and client communications
- Assisted with administrative tasks such as filing, data entry, and handling incoming and outgoing mail.
- Provided information about services, events, and property features to guests and prospective clients
- Ensured the reception area was clean, organized, and reflective of the brand’s aesthetic and values
- Greeted members with a warm welcome and made memberships for those that wanted to be part of the botanical garden
Customer Service Representative
Studio Kay
Glendale , CA
04.2021 - 07.2021
- Greeted clients warmly and created a welcoming front-desk experience
- Managed appointment scheduling and maintained up-to-date calendars for artists and stylists
- Answered phone calls and responded to client inquiries regarding services, pricing, and availability
- Handled payments, issued receipts, and maintained accurate daily transaction records
- Coordinated staff schedules and ensured timely communication of any changes
- Maintained a clean and organized reception area, reflecting the salon’s professional image
- Assisted with product sales and provided basic information on makeup and skincare offerings
- multitasked with phone calls and making sure everyone is on scheduled
Customer Service Representative
Merch Motel
Pasadena , CA
09.2020 - 03.2021
- Responded to customer inquiries via Instagram DMs and email, providing prompt and friendly support
- Assisted with order tracking, returns, and product questions to ensure a positive customer experience
- Maintained a consistent brand voice while engaging with followers and handling customer service messages
- Collaborated with the social media and design team to stay informed on new product launches and promotions
- Monitored customer feedback and flagged common issues to help improve service and product offerings
- Supported community engagement by replying to comments and sharing user-generated content when appropriate
- Helped build brand loyalty by offering personalized assistance and thoughtful customer interactions
Customer Relations and Social Media Coordinator
Satisfied User
Glendale , CA
01.2019 - 08.2020
- Acted as the primary point of contact for client communication, ensuring satisfaction throughout project lifecycles
- Managed and resolved customer inquiries, feedback, and support issues in a timely and professional manner
- Coordinated between clients and design/development teams to ensure smooth workflow and clear expectations
- Created, scheduled, and managed content across social media platforms (Instagram, Facebook, LinkedIn, etc.)
- Developed and executed social media strategies to increase engagement and brand visibility
- Monitored analytics to track campaign performance and adjusted strategies based on data insights
- Wrote engaging captions, posts, and updates that aligned with the brand voice and attracted new leads
- Assisted in email marketing efforts and content creation for promotional campaigns
Education
High School Diploma -
Clark Magnet High School
La Crescenta, CA06-2021
Certificate For MUA
Vanity Makeup
Pasadena CA06-2016
Marketing Major
Glendale Community College
Glendale, CABeauty Marketing And Product Development
Fit NYC
New York, NYSkills
- Customer service
- Appointment scheduling
- Record keeping
- Billing inquiries
- Complaint resolution
- Communication skills
- Time management
- Content creation
- Data entry
- Active listening
- Problem solving
- Customer relationship management
- Translation and interpretation services
- Attention to detail
- Strong teamwork
- Adaptability
- Route management
- Multi-line phone talent
- Phone etiquette
- Multitasking and prioritization
- Sales and upselling
- Microsoft Office Suite
- Staff education and training
- Organization and recordkeeping
- Computer skills
- Technical support
- Spreadsheets
- Customer retention
- Project management
Languages
English
Native/ Bilingual
Armenian
Native/ Bilingual
Timeline
Customer Service Representative
A Plus Appliance Repair
01.2024 - Current
Marketing Assistant Intern
Vulux Vanity
03.2023 - 12.2023
Front Desk Receptionist
Descanso Gardens
03.2022 - 10.2023
Customer Service Representative
Studio Kay
04.2021 - 07.2021
Customer Service Representative
Merch Motel
09.2020 - 03.2021
Customer Relations and Social Media Coordinator
Satisfied User
01.2019 - 08.2020
High School Diploma -
Clark Magnet High School
Certificate For MUA
Vanity Makeup
Marketing Major
Glendale Community College
Beauty Marketing And Product Development
Fit NYC
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