Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sarah Phan

Laguna Hills,CA

Summary

Compassionate mental health professional with extensive experience in crisis intervention and treatment planning. Recognized for collaboration with interdisciplinary teams to advocate for client needs and deliver effective emotional support. Committed to fostering healthy coping strategies among clients. I was raised in Laguna Hills, California and also have a background working in luxury hotel environments. I worked at the Montage in Laguna Beach from 2005-2009 but also struggled with my own substance use disorder during that time. During my experience at the Montage, I learned the importance of maintaining the privacy of high-profile guests and catered to their discerning needs. After working at the Montage, I went on my own recovery journey and have maintained sobriety since 2016.

Overview

20
20
years of professional experience

Work History

Substance Use Counselor

County of Orange
Aliso Viejo, California
09.2024 - Current
  • Developed and implemented personalized treatment plans for clients.
  • Provided crisis intervention and conflict resolution for urgent situations.
  • Educated clients on coping strategies and resource availability.
  • Maintained accurate documentation of client interactions and progress reports.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Developed crisis intervention strategies for individuals facing difficult situations or events.
  • Developed treatment plans to address client needs.
  • Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
  • Conducted mental health assessments with clients in order to determine appropriate interventions.
  • Advocated for clients' needs within their families, workplaces, and educational institutions.
  • Provided crisis intervention services to clients experiencing acute mental health issues.

Mental Health Support Worker

County of Orange
Aliso Viejo, California
01.2020 - 09.2024
  • Provided emotional support to clients in various mental health settings.
  • Conducted wellness checks and monitored client progress regularly.
  • Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
  • Maintained accurate documentation of client interactions and treatment plans.
  • Advocated for client needs in meetings with healthcare professionals and families.
  • Provided emotional and psychological support to clients in crisis situations.
  • Observed safety protocols when working with potentially violent or suicidal individuals.
  • Provided mental health support services to members and families.
  • Responded promptly to crisis calls from clients or family members.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.

Luxury Hotel Server

Montage
Laguna Beach, California
10.2005 - 05.2009

Education

Master of Arts - Social Work

UMass Global
Aliso Viejo, CA
08-2028

Bachelor of Arts - Psychology

UMass Global
Aliso Viejo, CA
05-2024

Associate of Arts - General Studies

Irvine Valley College
Irvine, CA
06-2001

High School Diploma -

Laguna Hills High School
Laguna Hills, CA
06-1999

Skills

  • Crisis intervention
  • Treatment planning
  • Mental health assessment
  • Client advocacy
  • Emotional support
  • Team collaboration

Accomplishments

  • In February 2022, I was nominated by my colleagues as the "Peer-To-Peer" award recipient at the Orange County Health Care Agency, which is the equivalent of Employee of the Month.

Timeline

Substance Use Counselor

County of Orange
09.2024 - Current

Mental Health Support Worker

County of Orange
01.2020 - 09.2024

Luxury Hotel Server

Montage
10.2005 - 05.2009

Master of Arts - Social Work

UMass Global

Bachelor of Arts - Psychology

UMass Global

Associate of Arts - General Studies

Irvine Valley College

High School Diploma -

Laguna Hills High School