Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Phillips

West Palm Beach,FL

Summary

Proactive Assistant Store Manager with strong skills in team collaboration and billing accuracy. Experience in executing promotional events and maintaining inventory integrity, aiming to enhance store performance and customer experience.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Advanced Auto Parts
West Palm Beach, Florida
06.2023 - Current
  • Managed daily store operations, including staff scheduling and inventory oversight.
  • Delivered exceptional customer service by resolving inquiries and addressing complaints.
  • Maintained cleanliness and visual merchandising standards to enhance store appeal.
  • Collaborated with team members to execute promotional events and sales initiatives.
  • Trained new employees on policies and customer service practices for operational consistency.
  • Implemented loss prevention strategies to protect merchandise and assets.
  • Oversaw cash handling procedures, ensuring accurate reconciliation of discrepancies.
  • Conducted monthly performance reviews to inform operational planning and decision-making.

Billing Specialist

Broadstar Communications
Riviera Beach, Florida
06.2015 - Current
  • Processed billing statements and invoices using accounting software tools.
  • Reviewed and verified billing information for accuracy and completeness.
  • Managed customer inquiries related to billing discrepancies and payment issues.
  • Collaborated with departments to resolve billing-related issues effectively.
  • Maintained organized records of all billing transactions and communications.
  • Assisted in the preparation of monthly financial reports for management review.
  • Implemented improvements to streamline the billing process and enhance efficiency.
  • Provided training and support to new team members on billing procedures.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Worked closely with patients to discuss payment arrangements when needed.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Provided support to other departments within the organization as needed.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Performed additional duties as assigned by management team.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.

Education

High School Diploma -

Palm Beach Gardens High School
Palm Beach Gardens, FL
06-2000

Skills

  • Staff scheduling and coordination
  • Inventory management and counting
  • Visual merchandising strategies
  • Customer service excellence
  • Loss prevention techniques
  • Team collaboration and support
  • Billing accuracy and efficiency
  • Customer relationship management
  • Problem solving skills
  • Training and development programs
  • Conflict resolution strategies
  • Effective communication skills
  • Verbal and written communication proficiency
  • Retail operations management
  • Point of sale (POS) systems expertise
  • Database management systems

Timeline

Assistant Store Manager

Advanced Auto Parts
06.2023 - Current

Billing Specialist

Broadstar Communications
06.2015 - Current

High School Diploma -

Palm Beach Gardens High School

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