Sarah Phillips
Tulsa,OK
Summary
I have a extensive customer service background and I love to help people.
Overview
4
4
years of professional experience
Work History
Customer Advocate
Senture
01.2024 - 05.2024
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Contacted outside providers on behalf of customers to help solve problems.
- Monitored customer feedback closely, making necessary adjustments to meet their expectations consistently.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
Customer Service Representative
Tulsa Transit
08.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Telephone Representative
AnswerNet
01.2023 - 08.2023
- Handled escalated calls professionally, resolving complex issues while maintaining composure under pressure.
- Implemented best practices throughout service calls, increasing satisfaction surveys Number%.
- Collaborated with team members to improve overall performance, resulting in higher customer satisfaction ratings.
- Assisted in training new hires, sharing best practices, and contributing to a supportive team environment.
Customer Service Sales Representative
Fms Inc
06.2020 - 02.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
High School Diploma -
Thomas Edison Preparatory High School
Tulsa, OK05.2006
Skills
- Upselling strategies
- Customer services
- Data entry skills
- Data Entry
- Educating customers
- Complaint Handling
- Customer research
- Multi-line phone system
- CRM Software
- Active Learning
- Documentation coordination
Timeline
Customer Advocate
Senture
01.2024 - 05.2024
Customer Service Representative
Tulsa Transit
08.2023 - 01.2024
Telephone Representative
AnswerNet
01.2023 - 08.2023
Customer Service Sales Representative
Fms Inc
06.2020 - 02.2021
High School Diploma -
Thomas Edison Preparatory High School