Sarah Phillips
Brandon,MS
Summary
Enthusiastic sales manager skilled in developing training programs and implementing strategies to boost sales. Known for a positive approach and ability to analyze market trends for informed decision-making.
Overview
5
5
years of professional experience
Work History
Sales Lead Manager
Adidas Outlet
09.2023 - 04.2024
- Led sales team to exceed quarterly targets through strategic planning and effective resource allocation.
- Developed training programs to enhance team performance and product knowledge across multiple sales channels.
- Analyzed market trends to identify opportunities for growth and inform product positioning strategies.
- Established strong relationships with key clients, resulting in increased customer loyalty and repeat business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Conducted regular performance reviews, providing feedback and coaching to improve individual sales techniques.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Assistant Store Manager
Rue 21
09.2022 - 08.2023
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Collaborated with team members to execute visual merchandising strategies, enhancing product presentation.
- Trained and mentored new staff on sales techniques and operational procedures to improve team performance.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Implemented loss prevention measures, reducing shrinkage through effective training and monitoring protocols.
- Developed staff schedules that balanced labor costs with business needs, ensuring adequate coverage during peak hours.
- Enhanced store layout based on customer flow analysis, improving shopping experience and product accessibility.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Led team meetings focused on performance improvement initiatives, fostering a culture of accountability and growth.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Sales Associate
Forever 21
09.2019 - 12.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and attract customers.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on sales techniques and store policies for operational consistency.
- Conducted inventory management tasks, ensuring stock levels met demand and reduced loss.
- Analyzed sales data to identify trends, informing strategic decisions for inventory planning.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Northwest Rankin Highschool
Flowood, MSSkills
- Customer follow-up
- Verbal and written communication
- Sales team oversight
- Sales strategies
- Positive and upbeat
- KPI tracking
Timeline
Sales Lead Manager
Adidas Outlet
09.2023 - 04.2024
Assistant Store Manager
Rue 21
09.2022 - 08.2023
Sales Associate
Forever 21
09.2019 - 12.2022
High School Diploma -
Northwest Rankin Highschool