Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Phippin

Seaford,DE

Summary

Motivated restaurant server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

3
3
years of professional experience

Work History

Server/Banquet and Restaurant Server

Heritage Shores
Bridgeville, DE
08.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Provided exceptional service to high volume of daily customers.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Served beverages and appetizers to guests in an efficient manner.
  • Carried trays of food items from kitchen to dining areas.
  • Replenished buffet lines with fresh foods as needed.
  • Set up stations for serving meals according to established guidelines.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.

Restaurant Server

Texas Roadhouse
08.2021 - 12.2023
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted new customers, discussed specials and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

Education

High School Diploma -

Laurel Senior High School
Laurel, DE
06.2021

Some College (No Degree) - Radiologic Technology

Delaware Technical And Community College - Owens
Georgetown, DE

Skills

  • Dining Room Organization
  • Hospitality Management
  • Warm and Friendly
  • Kitchen Staff Coordination
  • Conflict and Complaint Resolution
  • Menu Memorization and Presentation
  • Cash Register Operations
  • Food and Beverage Service
  • Billing and Payment Processing
  • Specials Promotion and Upselling
  • POS Inventory System Operation
  • Annual Performance Reviews
  • Food Running
  • Safe Food Handling
  • Supply Restocking
  • Guest Engagement
  • Table Setting
  • Table Bussing
  • Exceptional Customer Service
  • High-Volume Dining
  • Banquet Coordination
  • Table Setting Arrangements
  • Food Station Setup
  • Strong Work Ethic
  • Buffet Setup and Takedown

Timeline

Server/Banquet and Restaurant Server

Heritage Shores
08.2023 - Current

Restaurant Server

Texas Roadhouse
08.2021 - 12.2023

High School Diploma -

Laurel Senior High School

Some College (No Degree) - Radiologic Technology

Delaware Technical And Community College - Owens

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Sarah Phippin