Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarah Pierce

Cordova,TN

Summary

Proven ability to enhance patient and customer experiences, as demonstrated at Baptist Memorial Hospital Memphis, by leveraging strong problem-solving skills and professional phone etiquette. Excelled in roles requiring documentation accuracy and customer service relations, significantly contributing to team cohesion and operational efficiency without relying on numerical quantification.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Nurse

Baptist Memorial Hospital Memphis
Memphis, TN
01.2019 - 01.2024
  • Provided safe, quality nursing care to the adult patient population
  • Advocated for patients and family members regarding their illnesses and wellbeing
  • Precepted newly graduated nurses and contributed to the team building process
  • Used critical thinking and nursing judgement to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Nursing Student Intern

Baptist Memorial Hospital Memphis
09.2018 - 01.2019
  • Demonstrated compassion and empathy while providing comfort measures for terminally ill patients during end-of-life care.
  • Enhanced patient care by assisting nursing staff in administering medications and monitoring vital signs.
  • Contributed to efficient patient flow by accurately admitting, transferring, and discharging patients as directed by nursing staff.
  • Provided emotional support for patients and families, aiding in the overall well-being of each individual during their hospital stay.

Customer Service Representative

Family Dollar
01.2017 - 12.2018
  • Fulfill merchandise transactions for customersStock/restock merchandise shelves
  • Maintain cleanliness of store and work area
  • Engage customers with upselling of additional products
  • Respond to questions and resolve issues as necessary
  • Assist customers with all purchases and returns
  • Answer store phone calls with proper phone etiquette

Retail Sales Associate/Cashier

Cracker Barrell Old Country Store
08.2014 - 01.2018
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.

Crew Member

Wendy’s Valenti Management
Cordova , TN
06.2012 - 01.2014
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Bachelor Of Science - Nursing

Baptist College of Health Sciences
Memphis, TN
09.2018

High School Diploma - General Studies

Middle College High School
Memphis, TN
05.2012

Skills

  • Microsoft Office skills
  • Customer representative Services
  • Professional phone etiquacy
  • Documentation accuracy
  • Various proficient computer skills
  • Customer service relations
  • Problem solving and solution providing skills
  • Effective and active listening
  • Team building and intactness

Accomplishments

  • Employee of the month (March 2021 at Baptist Memorial Hospital)
  • Presidential Ambassador of Baptist College of Health Sciences (Years 2014-2015)
  • Employee of the year (Year 2013 at Wendy’s Valenti Management)

Certification

  • Basic Life Support (CPR) skills since January 2019

Timeline

Nurse

Baptist Memorial Hospital Memphis
01.2019 - 01.2024

Nursing Student Intern

Baptist Memorial Hospital Memphis
09.2018 - 01.2019

Customer Service Representative

Family Dollar
01.2017 - 12.2018

Retail Sales Associate/Cashier

Cracker Barrell Old Country Store
08.2014 - 01.2018

Crew Member

Wendy’s Valenti Management
06.2012 - 01.2014

Bachelor Of Science - Nursing

Baptist College of Health Sciences

High School Diploma - General Studies

Middle College High School

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Sarah Pierce