Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Pierce

Manchester-by-the-Sea,MA

Summary

Dynamic Client Relationship Manager with a proven track record at Timothy Braier Stone Masonry, excelling in relationship building and problem-solving. Known for delivering exceptional customer service and fostering long-term client satisfaction, I effectively resolved issues and recommended tailored solutions, ensuring projects consistently exceeded expectations.

Overview

24
24
years of professional experience

Work History

Manager, Project Management Office

Timothy Braier Stone Masonry
Manchester-by-the-Sea, MA
09.2014 - Current
  • Managed all aspects of office administration, including e-mail correspondence, liaison for company clients, architectural and design firms, meeting scheduling, estimate and invoice creation, and product and supply inventory.
  • Facilitated the creation and maintenance of client relationships through open, positive dialogue.
  • Resolved customer issues promptly, leading to heightened client satisfaction.
  • Enhanced customer trust through active listening.
  • Sustained profitable client relationships by addressing issues and resolving problems.
  • Provided the highest level of client care, customized to serve each individual project and customer, ensuring top-notch service
  • Identified areas of improvement in process efficiency and implemented corrective actions accordingly.

Company Owner

Sarah Pierce
Manchester-by-the-Sea, MA
09.2001 - 09.2014
  • Founded Sweden by Design, a Swedish fabric import and design business.
  • Managed all operational aspects, including purchasing, client liaison, fabric quality control, design, and project oversight.
  • Imported fabrics from multiple mills in Sweden, France, and Spain.
  • Worked directly with clients to achieve the design of interior and exterior projects.
  • Advanced into custom-finished interiors with fabrics from the SBD line.
  • Attended trade shows in Sweden, and worked with designers at the Boston Design Center.
  • Worked closely with each client to provide the best experience for each project, ensuring clients would always have their expectations met or exceeded.

Education

Some College (No Degree) - Land Use Planning And Management

Tufts University
Medford, MA
09.2011

Adult And Continuing Education

Endicott College
Beverly, MA
09.2010

High School Diploma -

Hamilton Wenham High School
Hamilton, MA
06.1990

Skills

  • Building professional relationships
  • Effective issue resolution
  • Customer-focused sales
  • Rapport and relationship-building
  • Excellent customer service
  • Creative problem resolution
  • Positive and professional demeanor
  • Skilled in providing support

Timeline

Manager, Project Management Office

Timothy Braier Stone Masonry
09.2014 - Current

Company Owner

Sarah Pierce
09.2001 - 09.2014

Some College (No Degree) - Land Use Planning And Management

Tufts University

Adult And Continuing Education

Endicott College

High School Diploma -

Hamilton Wenham High School

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Sarah Pierce