Sarah Pincomb
Summary
High-performing Senior Human Resource Representative with solid background in customer service. Analyzes and evaluates job duties and requirements using understanding of compensation and benefits laws and regulations. Strong organizational skills with keen eye for detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Senior Human Resources Representative
KPMG
10.2021 - Current
- Provided prompt resolution to plan participant concerns related to health, benefits, and deductions through both telephone calls and email communication
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing employee needs and resolving concerns.
- Delivered prompt service to prioritize employee needs.
- Administered benefits programs effectively, ensuring employees received accurate information about their options and enrollment procedures.
- Collaborated with cross-functional teams to align HR strategies with overall business objectives.
- Administered leave of absence requests in accordance with company policy and legal requirements, supporting employees during challenging times.
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
Bartender
Ellis County BBQ
01.2018 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Receptionist/Technician
Gully Animal Hospital
01.2018 - 05.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Bartender
Buffalo Wild Wings
11.2013 - 01.2018
- Served each guest courteously, quickly and efficiently.
- Upheld strict cash handling procedures.
- Enthusiastically and appealingly described food and drink specials to guests.
- Cleaned, mopped and vacuumed the bar area.
- Maintained a consistent, regular attendance record.
- Greeted guests in a timely and professional manner.
- Closed out cash register and prepared cashier report.
- Carefully followed safety and sanitation policies handling food and beverages.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Checked customers' identification to confirm legal drinking age.
Education
Master of Science - Human Resource Management
Tarleton State University
Stephenville, TX07.2024
Bachelor of Science - Psychology
Tarleton State University
Midlothian, TX05.2020
Associate of Science - Pre-Veterinary Medicine
Navarro College
Midlothian, TX2015
Skills
- HR policies and procedures
- Benefits Administration Expertise
- Policy Interpretation
- Verbal and written communication
- FMLA comprehension
- Employee benefits laws
- Highly skilled in Microsoft Office Software
- Teamwork and Collaboration
- Time Management
Timeline
Senior Human Resources Representative
KPMG
10.2021 - Current
Bartender
Ellis County BBQ
01.2018 - Current
Receptionist/Technician
Gully Animal Hospital
01.2018 - 05.2018
Bartender
Buffalo Wild Wings
11.2013 - 01.2018
Master of Science - Human Resource Management
Tarleton State University
Bachelor of Science - Psychology
Tarleton State University
Associate of Science - Pre-Veterinary Medicine
Navarro College