SARAH PINHEIRO
Pro Sales Associate
Mineola,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Pro Sales Associate
The Home Depot
Westbury, NY
09.2021 - Current
- Provided customer service skills to clients in retail business sectors
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Front End Associate
The Home Depot
Westbury, NY
08.2018 - 09.2021
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Helped customer’s complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
DevOps And Software Engineering
Skills
TeamworkFundraisingClient Relations StrengthEmotional SupportComplaint resolutionExcellent written and oral communicationSalesPoint of Sale KnowledgeExcellent people skillsAdapt to diverse groupsCash HandlingProblem-solving skills
Additional Information
- Effective Communication
- Followed up and kept track of expected orders for clients
- Monetary Transactions
- Handled financial, check, credit and automatic debit card transactions with 100% accuracy
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- Provided outstanding customer service that led to a sale of over $11,000
Timeline
Pro Sales Associate - The Home Depot
09.2021 - Current
Front End Associate - The Home Depot
08.2018 - 09.2021
Mineola High School - High School Diploma,
Coursera - , DevOps And Software Engineering