Sarah Pink
Houston,TX
Summary
Dynamic leader with a proven track record at Chicken Salad Chick, enhancing customer satisfaction and streamlining operations. Adept at resolving conflicts and fostering a collaborative team environment. Excels in time management and possesses strong math aptitude, significantly contributing to business growth and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Restaurant General Manager
Chicken Salad Chick
09.2023 - Current
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Recruited top talent for open positions, conducting thorough interviews to select candidates who met skill requirements and cultural fit.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Oversaw food preparation and monitored safety protocols.
Restaurant Front of House Manager
Seasons Harvest Cafe
07.2022 - 09.2023
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Resolved guests complaints while maintaining positive customer environment.
Server/Skilled Trainer
Cracker Barrel
01.2014 - 08.2020
- Met and greeted guests promptly
- Interacted with guests in a friendly but professional manner
- Informed guests of daily specials and helped them navigate the menu
- Gave superb, proficient and quick service to guests, ensuring that their dining experience was enjoyable
- Trained newly hired employees and helped them acclimate to their new job(s)
- Was extremely efficient at closing
- Practiced being a team player and encouraged fellow coworkers to do the same
- Learned new skills quickly and proficiently
Bayhost/Event Ambassador
TopGolf
07.2015 - 07.2016
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Contributed to increased revenue through upselling techniques and promoting special offers or events to guests.
Education
High School Diploma -
Living Water Academy
Marseilles, IL01.2001
Skills
- Savvy relationship-builder
- Goal-oriented
- Self-sufficient
- People-oriented
- Excellent time management skills
- Math aptitude
- Positive
References
- Michael Pink, 713-941-9405
- Jamie Lee, 318-265-1312
- Karena Garcia, 979-203-9435
Certification
Food Safety Manager Certification
Timeline
Assistant Restaurant General Manager
Chicken Salad Chick
09.2023 - Current
Restaurant Front of House Manager
Seasons Harvest Cafe
07.2022 - 09.2023
Bayhost/Event Ambassador
TopGolf
07.2015 - 07.2016
Server/Skilled Trainer
Cracker Barrel
01.2014 - 08.2020
High School Diploma -
Living Water Academy