Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Sarah Plimmer

Summary

Motivated manager with a talent for fostering teamwork and motivating others. Skilled in building strong customer relationships and adept at using independent decision-making and sound judgment to drive company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and improve overall performance.

Overview

10
10
years of professional experience

Work History

Operations Manager

JTK Violet's LLC
08.2020 - 09.2024
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

General Manager

Goddess And The Baker
03.2018 - 08.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Developed unique events and special promotions to drive sales.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

Bread&Wine
05.2014 - 07.2018
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Bachelor of Science - Hospitality

Western Illinois University
Macomb, IL
05.2014

Skills

  • Inventory Management
  • Incidents management
  • Maintenance Planning
  • Marketing
  • Financial Management
  • Customer Service
  • Business Development
  • Health and safety compliance
  • Purchasing and procurement
  • Team Leadership

Timeline

Operations Manager

JTK Violet's LLC
08.2020 - 09.2024

General Manager

Goddess And The Baker
03.2018 - 08.2020

General Manager

Bread&Wine
05.2014 - 07.2018

Bachelor of Science - Hospitality

Western Illinois University

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Sarah Plimmer