SARAH POLLARD
Napa,CA
Summary
Self-motivated individual with critical thinking and problem-solving skills seeking a position in customer service.
Overview
5
5
years of professional experience
Work History
Tasting Room Associate
Prime Solum & Expression 38
Napa, CA
10.2023 - Current
- Performed opening and closing duties according to established procedures.
- Created an inviting atmosphere for customers by displaying merchandise attractively and engaging them in conversation about their interests.
- Maintained a clean and organized work area in accordance with health code regulations.
- Answered incoming calls promptly and directed inquiries appropriately.
- Ensured compliance with all applicable laws concerning alcohol sales and service.
- Performed cash register transactions accurately and efficiently.
- Conducted weekly inventory of stock items to assess needs for reordering.
- Provided exceptional hospitality to guests through friendly interactions, attentive listening skills and timely responses to inquiries.
- Assisted in developing marketing strategies to increase sales of new products or special offers.
- Provided customers with detailed information about the winery's products and services.
- Processed customer orders quickly and accurately while maintaining excellent customer service standards.
- Assisted in creating promotional materials for upcoming events or new products.
- Organized wine tastings for guests, including set up, pouring wines, providing food pairings and cleaning up afterwards.
- Maintained records related to sales for store management.
- Computed purchases and received and processed cash or credit payment.
- Processed outbound shipments, including packing and labeling products for delivery.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Maintained inventory of shipping materials and supplies.
- Prepared documentation to track and report on damaged or missing items.
- Monitored merchandise received and shipped from facility in computer system.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
Front Desk Receptionist
The Hampton Inn
Napa, CA
02.2021 - 10.2023
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted customers warmly and made them feel welcome.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Responded to customer inquiries via phone, email, and in person.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Coordinated maintenance requests for office equipment and facilities.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers, answered general questions and directed to appropriate locations.
Data Entry Clerk
Neurovations
Napa, CA
01.2020 - 02.2021
- Scanned documents into appropriate databases for storage purposes.
- Assisted colleagues with resolving any issues related to data entry operations.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Updated existing records with new or revised information as needed.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Identified discrepancies between source documents and entered data.
Education
GED -
Vintage High School
Napa, CASkills
- Creative
- Innovate
- Serious
- Team work
- Customer Service
- Guest service
- POS System Operation
- Payment Processing
- Cash Handling
- Product Knowledge
- Inventory Management
- Time Management
- Organizational Skills
Timeline
Tasting Room Associate
Prime Solum & Expression 38
10.2023 - Current
Front Desk Receptionist
The Hampton Inn
02.2021 - 10.2023
Data Entry Clerk
Neurovations
01.2020 - 02.2021
GED -
Vintage High School
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