Sarah Pollock
Dallas,Tx
Summary
- Driven Optical Management leader: Highly motivated, Top Performer in the Optical and Retail sales. Within one month of hire, created a SMART action plan to increase KPI’s, visual merchandising, customer service, practice referrals, and recall management. Goal oriented leader, setting up associates for success in an optical sales environment to include sales training and feedback. Customer service professional with experience in providing optimum levels of service to internal and external clients in a variety of different industries. Excellent communication, problem-solving and technical skills. Developed an impressive record of advancement and achievements due to strong work ethic, drive, and integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Practice Manager
AEG Vision
Garland, Tx
08.2022 - Current
- Main role is practice manager of Garland Vision Center
- Drive KPI's through employee training and retention
- Interpret optical prescriptions written by the optometrist or ophthalmologist
- Design, fit, measure, & adapt lenses to the patient’s specific needs
- Repair and or adjust eyewear to ensure proper fit
- Answer incoming phone calls to assist patients with scheduling, medical questions, ordering, or other requests
- Educate patients about their eyewear, how to care and clean, as well as proper storage
- Managed online booking system and computer software to manage patient care, recall system, billing and insurance
- Manage all patient charts in the office, insurance billing and patient billing
- Managed all new patient referrals from Kleinman Ophthalmology department for their routine eye care post cataract surgery
- Outside marketing with face to face
- Managed and developed all monthly and yearly marketing plans for the optical store and Medical practice
- Drive NPS to the top of the district with professionalism and respect around the entire office
- Assistant in training new offices, PMs, and various new hires
- Helping with employee relations and ALE/EHR software across the district.
General Manager
Americas Best Contacts And Eyeclasses
Euless, TX
11.2021 - 08.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Optician
Clarkson Eyecare
Ann Arbor, MI
02.2021 - 09.2021
- ABO Certified Optician
- Only left because of relocation to Dallas, Tx
- Main optician
- Specializes in adjusting glasses and customer service
- Highest KPIs in office for 7 months straight
- Travel employee to help multiple high volume locations with top sale performance across the region
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Office Manager
Dexter Family Eye Center
Dexter, MI
08.2019 - 02.2021
- ABO Certified Optician
- Assisted in Frame buying and managing 20-30 independent frame lines accounts
- Management of private practice
- Sale KPIs
- Buying and managing frame inventory
- Patients relations head of customer service and employee relations
- Front desk, Technician and Optician
- Lab work cutting lenses, surfacing lenses, and roll and polish
- Billing - insurance processing
- Managed our email database for marketing and social media
- Managed all twitter, Instagram, Facebook, LinkedIn
Optician
Pearle Vision
Ann Arbor, MI
02.2019 - 08.2019
- ABO Certified Optician
- Customer service
- Top sales every week
- Training
- Optical
- Doctor’s assistant
- Medical billing
- Prescriptions
- Most 5 star google reviews
- Presidents Club.
Education
Associates Degree -
Eastern Michigan
High School Diploma -
Skills
- Regulatory Compliance
- Supplies Ordering
- Mentoring and Coaching
- Strategic Consulting
- Managing Medical Practices
- Hiring Medical Personnel
- Strategic Planning
- New Hire Training
- Client Consulting
- Spanish and English
- Budget Oversight
- Strategic Business Planning
- Staff Management
- Schedule Management
Certification
- ABO Certification
- NCLE Certification
Languages
English
Professional
Spanish
Professional
Accomplishments
- Successful new store opening
Timeline
Practice Manager
AEG Vision
08.2022 - Current
General Manager
Americas Best Contacts And Eyeclasses
11.2021 - 08.2022
Optician
Clarkson Eyecare
02.2021 - 09.2021
Office Manager
Dexter Family Eye Center
08.2019 - 02.2021
Optician
Pearle Vision
02.2019 - 08.2019
Associates Degree -
Eastern Michigan
High School Diploma -
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