Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sarah Pope

Sarah Pope

Buda,TX

Summary

Accomplished advertising professional with experience driving consumer engagement and enhancing brand image to generate revenue. Led campaigns resulting in positive feedback and exponentially increased interaction from target audience members. Team player with strength in coordinating with colleagues and industry experts to manage successful advertising work.

Overview

8
8
years of professional experience

Work History

Service Specialist & Vehicle Operations Manager

Leif Johnson Truck City Ford
06.2023 - Current
  • Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
  • Consistently met or exceeded performance metrics related to service quality, vehicle valet requests, response time, and customer satisfaction scores.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs within service and vehicle valet, leading to increased client retention rates over time.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction by providing timely and efficient transportation services.

NSAC Campaign

Indeed
08.2022 - 08.2023
  • Created and presented media and advertising packages to prospective client.
  • Developed strong relationships with advertisers and negotiated expectations following established procedures.

Account Service Manager

Luster National
08.2022 - 12.2022
  • Educated clients on relevant trends and answered questions to remedy issues.
  • Researched options and recommended services to address clients' needs.
  • Identified new opportunities and cultivated research to consistently meet campaign goals and increase business growth.

Customer Relations Manager / BDC Agent

SAN MARCOS TOYOTA
07.2021 - 07.2022
  • Assisted 50 customers per day in finding, suggesting, and/or upselling customers regarding vehicles and different vehicle products
  • Exercised responsive and timely follow-up to customer inquiries through CRM, completing tasks 20% faster than other team members, in effort to schedule and finalize sale recommended and provided product options to meet customer's needs.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Service Advocate & Customer Service Agent

TARGET CORP
07.2017 - 04.2021
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Education

Master of Arts - Strategic Communication

University of Houston-Downtown
Houston, TX
05-2026

Bachelor Of Science - Advertising & Mass Communication

TEXAS STATE UNIVERSITY
2022

High School Diploma -

Community High School
Nevada, TX
05.2019

Skills

  • Negotiation Management
  • Consultative Selling Techniques
  • Account Servicing
  • Client Resolution
  • Interpersonal Communication Skills
  • Calm and Professional Under Pressure
  • Data Gathering
  • Developing Promotional Concepts
  • Advertising Campaign Development
  • Media Placement
  • Client Retention Strategies
  • Social Media Management

Timeline

Service Specialist & Vehicle Operations Manager

Leif Johnson Truck City Ford
06.2023 - Current

NSAC Campaign

Indeed
08.2022 - 08.2023

Account Service Manager

Luster National
08.2022 - 12.2022

Customer Relations Manager / BDC Agent

SAN MARCOS TOYOTA
07.2021 - 07.2022

Service Advocate & Customer Service Agent

TARGET CORP
07.2017 - 04.2021

High School Diploma -

Community High School

Master of Arts - Strategic Communication

University of Houston-Downtown

Bachelor Of Science - Advertising & Mass Communication

TEXAS STATE UNIVERSITY

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