Sarah Porras
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills and a high sense of adaptability; able to handle multiple projects simultaneously with a high degree of accuracy. Diverse work experience has made me a well rounded individual looking to utilize my skills in every area of my career and life.
Overview
13
13
years of professional experience
Work History
K9 Handler
K2 Solutions
06.2020 - 08.2023
- Lifted up to 50 pounds on regular basis.
- Filled out documentation for each shift on time and with accuracy for my company, TSA, and DHS.
- Maintained proper and professional relationships with clients requiring the service of my working K9 and myself in a polite and friendly manner.
- Completed visual inspections of explosive ordnance training aids to check quality against standards.
- Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
- Delivered public presentations to educate public on animal training and behavior.
- Monitored animal health, attention and behavior during training sessions.
- Administered prescribed medications to animals based on individual needs.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
Office Administrative Assistant
University Of North Florida
01.2015 - 06.2020
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Assistant Restaurant Manager
The Healthy Bagel
05.2010 - 04.2015
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 6 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Analyzed daily sales figures and developed strategies to increase sales.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Arts - Animal Behavior And Ethology
University of North Florida
Jacksonville, FL06.2014
Skills
- Operations Management
- Strategic Planning
- Complex Problem-Solving
- Verbal and Written Communication
- Project Management
- Customer Relationship Management (CRM)
- Negotiation
- Team Leadership
- K9 Operations
- Equipment Maintenance
- Creative Problem-Solving
- Customer Service
Languages
American Sign Language
Limited Working
Spanish
Limited Working
Timeline
K9 Handler
K2 Solutions
06.2020 - 08.2023
Office Administrative Assistant
University Of North Florida
01.2015 - 06.2020
Assistant Restaurant Manager
The Healthy Bagel
05.2010 - 04.2015
Bachelor of Arts - Animal Behavior And Ethology
University of North Florida
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