Hi, I’m
SARAH PORTER
Shreveport,LA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
13
years of professional experience
Work History
J.W. Porter & Associates
Title Abstractor
07.2022 - 08.2023
Job overview
- Examined land records and identified potential problems with title search results.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Utilized various online databases and public land records to verify ownership information.
- Researched ownership interests and liens on real estate properties.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Drafted title abstracts and legal documents for real estate transactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Examined and verified up to 40 titles weekly.
Chad M. Garland, CPA, LLC
Administrative Assistant
06.2020 - 07.2022
Job overview
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Received and routed business correspondence to correct departments and staff members.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Produced highly accurate internal and external letters and memoranda.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Developed and updated spreadsheets and databases to track, analyze and report on performance data.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to ten or more company employees by copying, faxing and filing documents.
- Authored clear and professional business documents, including Engagement Letters, Personal Injury Reports, and other necessary documents.
- Implemented updated policies and practices for organization and monitored effect.
- Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
- Organized and updated schedules for more than ten company employees.
- Prepared presentations, materials and documentation for use by senior management in meetings and engagements.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated bookkeeping activities in QuickBooks and ImagineTime, including invoicing and accounts payable.
- Maintained staff directory and company policy handbook for human resources department.
- Arranged rapid office equipment repair and maintenance with vendors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Used accounting software to prepare weekly and monthly financial reports.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
Watkins, Young, Hamaker & Bell
Administrative Assistant
11.2018 - 07.2020
Job overview
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Monitored daily and weekly schedules and monthly calendar obligations for staff of over 10 employees.
- Planned and executed corporate meetings, lunches and special events for all staff.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Facilitated working relationships with co-tenants and building management.
- Maintained up-to-date department organizational systems.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Contacted customers via phone and email to confirm details and follow up with inquiries.
- Managed phone calls from clients when staff was unavailable and provided informative answers to questions when applicable.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Generated shipment invoices, prepared packages and set up deliveries for customers.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting documents to support executive needs.
- Organized and maintained filing and document management systems, coordinating archiving and purging.
- Performed administrative management of sensitive and confidential issues.
- Liaised with board members to provide reports, status updates and presentations.
- Set up and maintained physical and electronic filing systems.
- Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Conducted thorough research using various media sources to obtain relevant data for staff requirements.
- Reconciled accounts receivable and prepared income summary reports and cash reports.
- Resolved collections by examining customer payments, payment history and coordinating contact with collections.
- Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
- Coordinated with clients and internal departments resolve account discrepancies.
- Scheduled office meetings and client appointments for staff teams
Guitar Center
Customer Service Representative, Studio Manager; Customer Service Manager
11.2015 - 03.2017
Job overview
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- Worked with managers to develop service improvement initiatives.
- Documented conversations with customers to track requests, problems and solutions.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Set up and activated customer accounts.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Managed payroll for over 15 hourly and salaried employees.
- Administered payroll for over 15 employees per month using Microsoft Excel and company payroll software.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Efficiently handled any payroll discrepancies with employees.
Glow-N-Go Tanning
Owner/Operator Manager
11.2014 - 11.2015
Job overview
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Assessed, optimized and elevated operations to target current and expected demands.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Negotiated with vendors to gain optimal pricing on products resulting in increase in profit margin.
- Trained team of 3 employees on specific operations and requirements for each job site, including applicable procedures and techniques.
- Reviewed company software and business programs to determine value and assess viability in live environment.
- Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
- Answered customer requests with friendly, knowledgeable service and support.
- Performed all administrative tasks, including filing, answering phones and customer service.
- Performed departmental operations, including filing, monthly report preparation and vendor requisitions.
J. W. Porter & Associates, L.L.C
Receptionist
06.2010 - 11.2014
Job overview
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Sorted incoming mail and directed to correct personnel each day.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Provided administrative support to team members, including making copies, sending faxes, organizing and filing data, data entry, typing, internet research.
- Prepared packages for deliveries and coordinated timely shipments.
- Gathered, sorted, distributed and sent mail and packages.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Kept reception area clean and neat to give visitors positive first impression
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Resolved customer problems and complaints
- Provided clerical support to company employees by copying, faxing, and filing documents
- Corresponded with clients through email, telephone, or postal mail
- Confirmed appointments, communicated with clients, and updated client records
- Answered central telephone system and directed calls accordingly
- Handled cash transactions and maintained sales and payments records accurately
- Maintained visitor log for entering and leaving facility for security purposes
- Assisted with onboarding new clients and securing paperwork completion
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Compiled information from files and research to satisfy information requests
- Helped office staff prepare reports and presentations for internal or client-related use
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Collected invoice payments, processed transactions and updated relevant records
- Scheduled office meetings and client appointments for staff teams
- Sorted, received, and distributed mail correspondence between departments and personnel
- Handled assignments independently with good judgement and critical thinking skills
- Tracked important information in Microsoft Excel spreadsheets and ran reports or generated graphs using data
- Operated multi-line telephone system to answer and direct high volume of calls
- Organized, maintained and updated information in computer databases
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
- Routed incoming mail and messages to relevant personnel without delay
Education
Penn Foster High School, Scranton, PA
High School Diploma
01.2023
Skills
- Staff Management
- Business Administration
- Verbal and Written Communication
- Administrative and Clerical Support
- Analytical Thinking
- Time Management
- Document Summarization
- Professionalism
- Attention to Detail
- Task Prioritization
- Self Motivation
- Data Entry
Timeline
Title Abstractor
J.W. Porter & Associates
07.2022 - 08.2023
Administrative Assistant
Chad M. Garland, CPA, LLC
06.2020 - 07.2022
Administrative Assistant
Watkins, Young, Hamaker & Bell
11.2018 - 07.2020
Customer Service Representative, Studio Manager; Customer Service Manager
Guitar Center
11.2015 - 03.2017
Owner/Operator Manager
Glow-N-Go Tanning
11.2014 - 11.2015
Receptionist
J. W. Porter & Associates, L.L.C
06.2010 - 11.2014
Penn Foster High School
High School Diploma
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