Sarah Pounds

• Minimizing resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Building strong relationships with customers through positive attitude and attentive response to maximize satisfaction and business success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

• Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
• Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
• Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
• Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
• Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
• Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
• Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.

• Working with Medical Facilities and Healthcare DEA, and other agencies during the COVID-19 outbreak
• Liaised with professionals, Medical Directors, and employees to determine specific job qualifications and continuing CME courses, while scheduling interviews.
• In capacity as advocate, encouraging and supporting Internal and Facility Credentialing to identify and resolve conflicts

• As responsible party for customer service while in charge of customer satisfaction and quality client relationships and exceeding sales goals by 20%
• Assistant to Manager responsible secondary to new employee hiring
• Adhered to class plan and deadline-oriented training schedule

Develop reports to detail aging and past due accounts for management using Quickbooks

• Maintained and tracked all projects in JIRA
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
• Performed billing, collection and reporting functions for office generating over $115,000 annually

• Delivery of successful training to more than 20 employees during one year
• Verification of successful work processes and productivity strategies while managing case stock, inventory balances, and tracking labor
• Resolution with customer complaints and issues while offering thoughtful solutions to maintain customer satisfaction