Sarah Pounds
Summary
Innovative Learning and Development Professional with 10 years of experience in project management, process improvement, and instructional design. Adept at developing impactful training strategies tailored to diverse learning styles, with expertise in leveraging adult learning principles and online platforms to enhance operational efficiency and customer satisfaction. Proven ability to conduct comprehensive needs assessments, design curriculum, and create engaging learning solutions that drive measurable performance improvements. Experienced in leading onboarding programs, facilitating training sessions, and collaborating with cross-functional teams to align learning initiatives with organizational goals. Passionate about continuous improvement and dedicated to fostering a culture of learning to support business objectives and improve consumer experiences.
Overview
9
9
years of professional experience
Work History
Area Business Office Manager
Premiere Physical Therapy & Sports Rehab
10.2024 - Current
- Led cross-functional teams to enhance multi-site clinic operations, demonstrating leadership and consultative skills aligned with organizational improvement strategies
- Developed, standardized, and implemented operational workflows, resulting in measurable gains in administrative efficiency and patient care coordination
- Spearheaded the adoption of a new scheduling platform through comprehensive training sessions and performance support, resulting in a net revenue impact of $16,905 within six weeks
- Conducted needs assessments to identify knowledge gaps, creating targeted onboarding and training programs that improved new hire readiness and enhanced clinic efficiency
- Leveraged adult learning principles to facilitate effective training, achieving 100% satisfaction on post-training evaluations.
- Utilized data-driven methods to track training effectiveness and optimize operational workflows, ensuring alignment with organizational goals
Senior Office Coordinator
SERC Physical Therapy
02.2024 - 09.2024
- Led the development and implementation of comprehensive training initiatives to improve front office staff performance and operational efficiency across multiple clinics
- Conducted learning needs analyses to identify performance gaps, designing targeted learning solutions that enhanced patient scheduling and insurance verification processes
- Facilitated one-on-one coaching and group training sessions, fostering interdepartmental collaboration and improving staff adoption of new workflows
- Developed and maintained performance support tools and training materials, ensuring ongoing relevance and alignment with organizational policies
- Achieved 100% retention in high-turnover positions through improved onboarding processes and continuous learning support
Office Coordinator
SERC Physical Therapy
06.2021 - 01.2024
- Created and implemented process improvements for patient scheduling and insurance verification, later adopted as standard operating procedures region-wide
- Led comprehensive onboarding programs for new hires, integrating data-driven learning methods to enhance job readiness and employee satisfaction
- Provided continuous training and performance assessments to ensure compliance with healthcare regulations and improve front office operations
- Collaborated with subject matter experts to develop training content, ensuring materials addressed identified performance gaps and aligned with organizational objectives
- Successfully maintained a 100% satisfaction rate on post-onboarding surveys, reflecting the effectiveness of tailored learning interventions
Elementary Teacher - Kindergarten
Prairie Grove Public Schools
10.2015 - 06.2021
- Designed and delivered differentiated instruction based on student assessments, employing instructional design principles to meet diverse learning needs
- Developed curriculum and performance assessments to measure student learning outcomes, ensuring continuous improvement through data analysis
- Conducted needs analyses to identify learning gaps and implemented targeted interventions, improving student engagement and academic performance
- Leveraged technology platforms (e.g., SeeSaw, Zoom) to facilitate remote learning, enhancing digital literacy for students and families
- Facilitated workshops for parents and collaborated with colleagues to promote a culture of continuous learning and shared best practices
- Utilized cognitive psychology and adult learning theories to design family learning sessions, supporting community engagement and student successDesigned and delivered differentiated instruction based on student assessments, employing instructional design principles to meet diverse learning needs
- Developed curriculum and performance assessments to measure student learning outcomes, ensuring continuous improvement through data analysis
- Conducted needs analyses to identify learning gaps and implemented targeted interventions, improving student engagement and academic performance
- Leveraged technology platforms (e.g., SeeSaw, Zoom) to facilitate remote learning, enhancing digital literacy for students and families.
- Facilitated workshops for parents and collaborated with colleagues to promote a culture of continuous learning and shared best practices
- Utilized cognitive psychology and adult learning theories to design family learning sessions, supporting community engagement and student success
Education
Master of Science in Education - Educational Leadership
Henderson State University
Arkadelphia, AR01-2024
Health Professions Courses -
Northwest Arkansas Community College
Bentonville, AR01-2021
Bachelor of Science in Education - Early Childhood Education
Henderson State University
Arkadelphia, AR01-2015
Skills
- Instructional Design
- Curriculum Development
- Facilitation & Coaching
- Leadership & Collaboration
- Project Management
- Process Improvement
Timeline
Area Business Office Manager
Premiere Physical Therapy & Sports Rehab
10.2024 - Current
Senior Office Coordinator
SERC Physical Therapy
02.2024 - 09.2024
Office Coordinator
SERC Physical Therapy
06.2021 - 01.2024
Elementary Teacher - Kindergarten
Prairie Grove Public Schools
10.2015 - 06.2021
Master of Science in Education - Educational Leadership
Henderson State University
Health Professions Courses -
Northwest Arkansas Community College
Bachelor of Science in Education - Early Childhood Education
Henderson State University
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