Sarah Prather

• Managed customer accounts and facilitated timely payment collections.
• Processed payments through various channels, including checks and electronic transfers.
• Trained new team members on accounts receivable protocols and systems usage.
• Processed payments, refunds and adjustments to customer accounts.

District Manager 08/2010-09/2013

Speedy Loan-Wausau, WI

• Assisted clients in completing loan applications and gathering required documentation.
• Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
• Managed customer accounts to ensure timely payments and resolve disputes.
• Supported multiple store locations by answering operational questions, offering solutions and ensuring alignment with company standards.