Sarah Preiser
Whitehouse,TX
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
CHRISTUS Mother Frances Hospital - Tyler
03.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Billing Clerk
UT Health East Texas
, TX
09.2020 - 03.2022
- Answering incoming calls, taking patient payments, talking with collections to remove or add accounts to the 3 credit bureaus
- Faxing, printing, and scanning necessary documentation.
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Used data entry skills to accurately document and input statements.
IT Technician
UT Health East Texas
, TX
01.2017 - 06.2020
- Identify the causes of networking problems, using diagnostic testing software and equipment
- Document network support activities
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Perform data backups and disaster recovery operations
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Analyze equipment performance records to determine the need for repair or replacement.
Front Desk Medical Receptionist
Legend Senior Living
Wichita, KS
01.2014 - 01.2017
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Learn to operate new office technologies as they are developed and implemented
- Schedule and confirm appointments for clients, customers, or supervisors
- Mail newsletters, promotional material, or other information.
Education
No Degree - Medical Coding
Tyler Junior College
Tyler, TXHigh school diploma - undefined
Whitehouse High School
Skills
- Training Coordination
- Customer Service
- Scheduling Diagnostic Procedures
- Resolving Problems
- Diagnostic Codes
- Customer Satisfaction
- Administrative and Office Support
- Multitasking and Organization
- Registration and Admissions
- Multi-Line Telephone Systems
- Help Desk Support
- Hardware and Software Repair
- Service Desk Team Management
- Helpdesk Operations
- QuickBooks Mastery
- Epic Software
- EPIC EMR
- Troubleshooting Network Issues
Timeline
Patient Access Representative
CHRISTUS Mother Frances Hospital - Tyler
03.2022 - Current
Billing Clerk
UT Health East Texas
09.2020 - 03.2022
IT Technician
UT Health East Texas
01.2017 - 06.2020
Front Desk Medical Receptionist
Legend Senior Living
01.2014 - 01.2017
No Degree - Medical Coding
Tyler Junior College
High school diploma - undefined
Whitehouse High School
Similar Profiles
Greg OrtizGreg Ortiz
Registered Nurse at CHRISTUS Mother Frances Hospital - TylerRegistered Nurse at CHRISTUS Mother Frances Hospital - Tyler
Jessica FloresJessica Flores
Registered Respiratory Therapist at CHRISTUS Mother Frances Hospital - TylerRegistered Respiratory Therapist at CHRISTUS Mother Frances Hospital - Tyler
Stacy Fleming, RNStacy Fleming, RN
Registered Nurse, Labor and Delivery at CHRISTUS Mother Frances Hospital - TylerRegistered Nurse, Labor and Delivery at CHRISTUS Mother Frances Hospital - Tyler
Michelle Sharon LedesmaMichelle Sharon Ledesma
Clinical Research Volunteer at CHRISTUS Mother Frances Hospital - TylerClinical Research Volunteer at CHRISTUS Mother Frances Hospital - Tyler
Christine RunnelsChristine Runnels
Dyslexia Intervention Teacher at Whitehouse ISD, Brown Elementary SchoolDyslexia Intervention Teacher at Whitehouse ISD, Brown Elementary School